RXO

Reviews

• KB

  Kelly Baier

  Jul 18, 2026
  1.0
  RXO has had my product for over 2 weeks and refused to schedule a date to deliver it. When I received the email to "schedule my delivery", their scheduling portal states to call a customer service number with no scheduling options available. I have called and emailed repeatedly to get something scheduled but each time the response is some version of "we are unable to schedule your deliver at this time. Once we receive additional information from the operations team, we will provide you with an update as soon as possible." And then... crickets. I have been told multiple times to just sit tight and wait for a call(that never comes). There is still no estimated delivery date and have only been told "nothing in JULY". The premium product they are delivering/installing has been paid for and the company it was purchased from promised a 2-3 week delivery timeframe. That was a month ago. Shame on any company that partners with RXO knowing they are incapable of fulfilling deliveries.
• RL

  Rachael Larsh

  Jun 30, 2026
  1.0
  We have been waiting for our cabinets to be delivered from this company. They are almost a week delayed and, despite our reaching out, the cabinet company reaching out multiple times, and the retailer reaching out, there has been no communication. Our cabinet company was able to see that they have them sitting at a dock in Wisconsin. They’ve been there, but they’re not being unloaded or put in delivery trucks. Horrendous company.
• NA

  Nathan Anderson

  Jun 8, 2026
  1.0
  Update: 6/22/26 - Still no sign of a dishwasher. I have spoken on the phone with countless people and in the off chance I ever end up getting through to someone, they say they'll follow up with me and prioritize me, but I have now had a triple no show officially and more lies over the phone. If you have an order through RXO and you live far enough from a distribution center, they just keep scheduling a time for you and saying they'll show up and they simply do not. It is terrible service to respond and say you will do something and then just not take any real action. I am in disbelief at how bad this experience is. I am dreading the theoretical actual install from last experience too. I pity the person that has to deal with RXO. I previously had a terrible experience with their last mile service when I had ordered a new LG washer and dryer directly from the website. The installers barely spoke English so it was difficult to communicate. They were not careful at all, almost refused to do their job without me basically begging, and they installed the got and child water lines opposite of each other they wouldn't stack them because they said it wouldn't fit until I showed them with a tape measure that there was plenty of space. Then they reluctantly did it. I called and complained and they sent someone else on a separate day to fix the problems from the first delivery guys to fix the leveling and ridiculous vent issue. It still wasn't great, but it was less bad. I ultimately had to remove and fix the vent myself. This time, I ordered a dishwasher from LG directly having failed to learn my lesson from the washer/dryer situation, though the actual product has been good for the last year or so. I was told the 4 hour delivery window on Sunday night being between 3pm and 7pm the next day Monday. I left work early and had evening plans with a friend reunion later in the night. They said they would let me know half an hour before they arrived when they would be arriving, but they just totally ghosted me. Then I tried fighting through useless AI bots trying to reach customer service and they say that it's after hours and to call back the next day. Then the automated service ends the phone call. You can't even leave a message. I tried calling LG and had the same problem. Now I have no idea where my dishwasher is and nobody called me to let me know what was going on and nobody responds. My evening was wasted and I lost time at work too. The most basic common courtesy is to at least inform me that someone happened and that there would be delays. I can't believe what they can get away with.
• LG

  Liz G

  May 22, 2026
  1.0
  I would give zero stars if I could. Their technicians improperly installed our new washing machine twice. The second time resulted in water damage to our home. I keep calling and emailing to get help and there’s either no clear response or estimate of when to expect reinstallation or information on our claim. Still waiting…
• MS

  Maximilian Sommers

  Apr 15, 2026
  2.0
  Complete crap. I paid for professional installation *including all standard parts. They showed up, asked if we had the installation kit (uh, what?) and left the dishwasher sitting in the middle of our dining room.

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