Banfield Headquarters

Reviews

• DS

  Doreen Scarfino

  6 days ago
  5.0
  Kudos to the staff at Palm Desert, CA! They are kind and caring, very professional and love my dog Cookie and show it every time!!! I am so happy my daughter suggested Banfield to me when we moved here. She too brings her dogs to Banfield in MO. Thank you for being such a great place to my fur daughter! xo
• CH

  Corey Hayes

  Sep 16, 2026
  5.0
  I cannot say enough wonderful things about Dr. Lindsey Brown at Banfield Pet Hospital in Lakeland and the incredible way she treated my beloved Bentley. From the moment we met her, it was obvious that she genuinely cares about the animals she treats and takes the time to make both the pet and their owner feel comfortable, heard, and cared for. Dr. Brown’s attention to Bentley was absolutely amazing. She was thorough, patient, compassionate, and incredibly attentive to every detail. She didn’t make us feel rushed or like we were just another appointment. Instead, she took the time to really evaluate Bentley, listen to my concerns, and explain what she was seeing and what could be going on with him. What impressed me the most was how clearly she explained Bentley’s issues. Veterinary terminology can sometimes be confusing and overwhelming, especially when you’re worried about your pet, but Dr. Brown explained everything in a way that was easy to understand. She made sure I understood what was happening, what we needed to watch for, and what the next steps should be. I truly appreciated her willingness to answer questions and make sure I felt informed rather than leaving me wondering what was going on. Her bedside manner was exceptional. You could tell that Bentley was not just treated like another patient—he was treated with genuine kindness and compassion. The patience and care she showed him meant so much to me. As a pet owner, knowing that your veterinarian is taking your concerns seriously and treating your pet with the same level of care and concern that you would is incredibly important. I also appreciated that Dr. Brown took the time to communicate with me throughout the process. She didn’t simply tell me what was wrong and send us on our way. She explained her findings, discussed Bentley’s condition, and made sure I understood the situation. That level of communication made a stressful situation much easier to handle. I would honestly rate my experience with Dr. Lindsey Brown 10 out of 10 without hesitation. Her professionalism, compassion, knowledge, patience, and attention to detail were outstanding. She went above and beyond to make sure Bentley received the care he needed, and I am extremely grateful. Bentley and I are very thankful to have had Dr. Brown caring for him. It is obvious that she chose veterinary medicine because she truly loves animals and wants to help them. That kind of genuine compassion makes a huge difference. If you are looking for a veterinarian who will listen to you, thoroughly examine your pet, explain things clearly, answer your questions, and treat your pet with genuine care and compassion, I highly recommend Dr. Lindsey Brown at Banfield Pet Hospital in Lakeland. Thank you, Dr. Brown, for taking such wonderful care of Bentley and for giving me the time and reassurance I needed. Your care and attention truly made a difference!
• SM

  Sher Marshall

  Jun 29, 2026
  1.0
  I have been with them for 13 years and no more. Last Tuesday my dog became seriously ill I called Banfield in Murrieta CA to get my dog in and I was told they were booked that day and the follow day I said this is a critical situation they referred me to VCA Emergency Pet Hospital where I spent 7.5 hours with a very sick dog. Over 1000 dollars later I was told my dog had chest cancer which was a shock. The Dr at Banfield never found this when she was there for her check up in March 2026. We were sent home with a list of home care vets to come out if we needed. Well after calling the list most places were booked or closed. I called Banfield Murrieta CA asked if they had a list of places so my girl didn't have to suffer I explained to them she isn't going to make it through the night I was placed on hold for over 20min and finally hung up. We had to say goodbye to our girl Wednesday June 24, 2026 after we did our own searching to have her peacefully put to rest. I also cannot cancel my Zeplynns wellness place even though has has passed I'm locked in till Feb 2027 which I feel is so wrong all this company wants is money. I will not be returning back to this joke of a company. Shame on you Banfield. Our pets are family you people have no care or compassion this place should be shut down.
• VM

  Veronica Martinez

  Jun 6, 2026
  1.0
  First off, my comments are based on my experience with Banfield. Two pet's, over 2 year's enrolledin ActiveCareplus. . As a consumer who paid in good faith for "professional veterinary services" promoted by Banfield offering savings. If you care for your pet please be advised and do your research.. .there are several platforms available to research a company. The care provided to my pet's was shoddy. My cat had a cardiac event under anesthesia on Sep 2025 to add insult to injury the vet marked the cleaning as "teeth polished and scaled, complete " impossible when the cleaning was interrupted by an emergency event. My dog also underwent a cleaning on the same day. Its blood pressure heart rate plummeted during its dental cleaning. Dr. Ruby Murillo ignored the pre-anesthetic blood panels warning values. On a Dec 2025 visit where servises were done without my consent Dr. Kate Brown and technicians in order to make it appear as if i had consented and was fully engaged in their unauthorized services carried forward data from previous visits notes that appear as if i presented my and wanted to discuss an issue from an October visit. Ear Infection notations from November 2025 where the actual diagnosis was incorrect however it was carried over making it appear as a resolving issue citing i refused cytology. Bloodwork from September 2025 carrying abnormal values were presented as normal in Banfield’s Comprehensive Exam. The timestamps themselves are of issue. And Dr. Brown reached into my pets medication history making an unusua rxl entry for which there is no justifiable explanation. All this and more to try and prove I authorized services they were desperately wanting to bill for. The comprehensive exam comes across as mediocre and FALSE. Sadly these are just some of tge issues. The attitude has been frivolous with a corporation showing it's true colors reflective of it's employees actions. The Client Experience Dept has stated that it has reviewed my pet's records and stands by thier accuracy. This in itself is offensive. Defending the actions of thier licensed practicing DVM. However my review of the findings seriously contradict this supposed accuracy. I willingly handed my pet's over because I relied on professional treatment. That Banfield would fulfill its oath to the veterinarian oath. But this was not the case. The records speak for themselves and each licensee is not undergoing regulatory investigation. There are consumer issues as well and I am preparing my case to address these. Insurance carriers are denying claims based on inaccurate, ambiguous records that are actively disputed and as of this past week those "pre existing conditions anchored in Banfield’s records are now submitted to the California Insurance Commission. Dealing with Banfield has not been a helpful experience. I hope consumers will think twice about trusting your beloved pet's over to a corporation that only cares about the bottom line. Ive learned through this experience. In my advocacy and love for pet's am ensuring I ring the bell.
• EF

  E. flynn

  May 16, 2026
  1.0
  Stay Far away from Banfield. THEY ARE NOT A PET HOSPITAL. They are a clinic that offers limited services. Also, they're payment plans are not transferable to other veterinarian services, such as an Emergency Pet Hospital, where a slew of services are provided that Banfield neither has the facilities or capabilities to perform, due to the fact that the corporate that runs Banfield (Mars, yes, the candy maker) is too damn cheap to create a true full-service veterinarian hospital. Furthermore, do not get trapped into a Banfield Payment Plan. They are designed to entrap consumers into long payments even after your pet has died. These payment plans are also designed to discourage clients to go look for a real vet service, because if you do find a decent vet, you're still trapped into the Banfield payments taking their monthly nut from your bank account——even if your pet is getting treated elsewhere! Total scam vet service run by a lousy money grubbing corporation who cares more about bottom line than pet health. Aside from that, good luck getting the same Vet for a continuity of care on your pet. They burn through vets due to the lousy conditions they force the vets to work under. Do right by your pet and find an independent Vet and then also sign up for a good pet insurance plan. Avoid Banfield.

Frequently Asked Questions About Banfield Headquarters