Banfield Headquarters

Reviews

• TA

  TERESA ADAMS

  2 days ago
  1.0
  DO not use them. Their online portal does not synch with the local hospitals so is useless and frankly worse than that it allows appts to be set for our sick animals only to get there and wait 30 minutes to have them say they can’t see because they are already booked and that they had no notice of appointment. Ridiculous
• SM

  Sher Marshall

  Jun 29, 2026
  1.0
  I have been with them for 13 years and no more. Last Tuesday my dog became seriously ill I called Banfield in Murrieta CA to get my dog in and I was told they were booked that day and the follow day I said this is a critical situation they referred me to VCA Emergency Pet Hospital where I spent 7.5 hours with a very sick dog. Over 1000 dollars later I was told my dog had chest cancer which was a shock. The Dr at Banfield never found this when she was there for her check up in March 2026. We were sent home with a list of home care vets to come out if we needed. Well after calling the list most places were booked or closed. I called Banfield Murrieta CA asked if they had a list of places so my girl didn't have to suffer I explained to them she isn't going to make it through the night I was placed on hold for over 20min and finally hung up. We had to say goodbye to our girl Wednesday June 24, 2026 after we did our own searching to have her peacefully put to rest. I also cannot cancel my Zeplynns wellness place even though has has passed I'm locked in till Feb 2027 which I feel is so wrong all this company wants is money. I will not be returning back to this joke of a company. Shame on you Banfield. Our pets are family you people have no care or compassion this place should be shut down.
• VM

  Veronica Martinez

  Jun 6, 2026
  1.0
  First off, my comments are based on my experience with Banfield. Two pet's, over 2 year's enrolledin ActiveCareplus. . As a consumer who paid in good faith for "professional veterinary services" promoted by Banfield offering savings. If you care for your pet please be advised and do your research.. .there are several platforms available to research a company. The care provided to my pet's was shoddy. My cat had a cardiac event under anesthesia on Sep 2025 to add insult to injury the vet marked the cleaning as "teeth polished and scaled, complete " impossible when the cleaning was interrupted by an emergency event. My dog also underwent a cleaning on the same day. Its blood pressure heart rate plummeted during its dental cleaning. Dr. Ruby Murillo ignored the pre-anesthetic blood panels warning values. On a Dec 2025 visit where servises were done without my consent Dr. Kate Brown and technicians in order to make it appear as if i had consented and was fully engaged in their unauthorized services carried forward data from previous visits notes that appear as if i presented my and wanted to discuss an issue from an October visit. Ear Infection notations from November 2025 where the actual diagnosis was incorrect however it was carried over making it appear as a resolving issue citing i refused cytology. Bloodwork from September 2025 carrying abnormal values were presented as normal in Banfield’s Comprehensive Exam. The timestamps themselves are of issue. And Dr. Brown reached into my pets medication history making an unusua rxl entry for which there is no justifiable explanation. All this and more to try and prove I authorized services they were desperately wanting to bill for. The comprehensive exam comes across as mediocre and FALSE. Sadly these are just some of tge issues. The attitude has been frivolous with a corporation showing it's true colors reflective of it's employees actions. The Client Experience Dept has stated that it has reviewed my pet's records and stands by thier accuracy. This in itself is offensive. Defending the actions of thier licensed practicing DVM. However my review of the findings seriously contradict this supposed accuracy. I willingly handed my pet's over because I relied on professional treatment. That Banfield would fulfill its oath to the veterinarian oath. But this was not the case. The records speak for themselves and each licensee is not undergoing regulatory investigation. There are consumer issues as well and I am preparing my case to address these. Insurance carriers are denying claims based on inaccurate, ambiguous records that are actively disputed and as of this past week those "pre existing conditions anchored in Banfield’s records are now submitted to the California Insurance Commission. Dealing with Banfield has not been a helpful experience. I hope consumers will think twice about trusting your beloved pet's over to a corporation that only cares about the bottom line. Ive learned through this experience. In my advocacy and love for pet's am ensuring I ring the bell.
• EP

  E.F. PrivacyInvoked

  May 16, 2026
  1.0
  Stay Far away from Banfield. THEY ARE NOT A PET HOSPITAL. They are a clinic that offers limited services. Also, they're payment plans are not transferable to other veterinarian services, such as an Emergency Pet Hospital, where a slew of services are provided that Banfield neither has the facilities or capabilities to perform, due to the fact that the corporate that runs Banfield (Mars, yes, the candy maker) is too damn cheap to create a true full-service veterinarian hospital. Furthermore, do not get trapped into a Banfield Payment Plan. They are designed to entrap consumers into long payments even after your pet has died. These payment plans are also designed to discourage clients to go look for a real vet service, because if you do find a decent vet, you're still trapped into the Banfield payments taking their monthly nut from your bank account——even if your pet is getting treated elsewhere! Total scam vet service run by a lousy money grubbing corporation who cares more about bottom line than pet health. Aside from that, good luck getting the same Vet for a continuity of care on your pet. They burn through vets due to the lousy conditions they force the vets to work under. Do right by your pet and find an independent Vet and then also sign up for a good pet insurance plan. Avoid Banfield.
• AG

  Arielle Gormes

  Apr 10, 2026
  1.0
  Do yourself a favor and don't use Banfield. My appointments are routinely canceled on the day of, the customer service is horrible, one location in my area allows you to book an in-room appointment in the morning and then cancels it because they actually on take in-room appointments in the afternoon. The waiting rooms aren't clean and my entire experience for the past year has been unpleasant. I will not be renewing my wellness plan as today's cancellation for my dog's needed vaccines was the last straw for me. We will be going elsewhere.

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