The UPS Store

Reviews

• AA

  Adena Marie Atkins

  5 days ago
  1.0
  The low rating is due to inaccurate posted hours. I brought a package to the store at 6:24 p.m., when the store was empty and the posted closing time was 6:30 p.m. I was refused service and told that packages must be dropped off by 6:20 p.m., despite the posted hours indicating the store was open until 6:30. The discrepancy between the posted hours and the actual service cutoff wasted my time. If package services end before the store closes, that should be clearly posted online and at the store. Otherwise, the store should honor its advertised business hours.
• MC

  Maren Comendant

  May 19, 2026
  1.0
  What is the point of this place? A UPS store that can't keep track of UPS packages or print UPS labels without exorbitant fees? And the staff are generally useless even for simple inquiries. No thanks all around.
• NJ

  Nicholas Johnson

  Apr 28, 2026
  5.0
  This is a long review, but it was worth the time to write it. I had to return 3 separate Amazon items to UPS. The return was the pita type that requires you to print out the labels for the items to return them. I called the store and spoke with Babs about the return and she was quick to explain what they could do, polite and willing to help. When I came in, I had the pleasure of having Babs help me in person. Not only is she super cute, she was super nice and took care of everything for me in about 5 minutes. I’ll be driving out of my way to this UPS if I have to return anything to them again. Or if I can make a good excuse to use UPS at all. The other reps seemed nice as well and had the people they were helping taken care of before I was done with my returns. Definitely go by here if you need to use UPS for anything.
• NN

  Nathalia Navarro

  Apr 8, 2026
  1.0
  Very frustrating experience. My passport photo was taken incorrectly, and the store refused a refund unless my application was rejected, which makes no sense. They only offered a retake at the same location, with slow 24-hour responses and no real effort to fix their mistake. They also didn’t understand the urgency of needing a correct passport photo. I would not recommend this location for passport photos.

Frequently Asked Questions About The UPS Store