The UPS Store

Reviews

• EB

  Eddrick Brewhammer

  May 5, 2026
  4.0
  Helpful staff but there isn't any parking at the site. I've not experienced any issues other than that. Bring a cart if you have big packages to deliver.
• MM

  Monserrat Medina

  Apr 22, 2026
  1.0
  Today I visited this location and my initial experience was positive — the receptionist was friendly and helped me with a shipping quote. Since English is not my first language, I misunderstood the final price. To make sure, I confirmed the amount with her twice, and both times she agreed with the figure I repeated back to her. It wasn’t until I saw $500 on the screen that I realized there had been a miscommunication. I politely apologized and let her know I needed to cancel the shipment. That’s when her attitude completely changed. She raised her voice and said, “Oh, this is so frustrating” LOUDLY in front of me. I apologized again, but she refused to speak to me for the rest of the interaction, displaying a visibly unprofessional demeanor. The situation escalated to the point where a woman, who appeared to be a supervisor, had to come over and intervene. Canceling a transaction is a normal part of customer service, and no customer should be made to feel embarrassed or uncomfortable for doing so especially when the misunderstanding stemmed from a language barrier that was handled in good faith on my end. Staff representing a company at the front desk should be trained to handle these situations with professionalism and composure. I sincerely hope this feedback leads to meaningful action.
• GB

  Grant Bain

  Apr 20, 2026
  2.0
  These are independently owned locations and set their own prices. Went into mail a package and they wanted $80 to send it usps. Walked straight to the post office and sent it 3 day for $12. Prices are a ripoff
• TK

  T K

  Apr 20, 2026
  5.0
  Pusba ( I hope I spelled her name right ) was extremely kind and helpful. The process was quick and easy and I was able to get in and out with no hassle at all. Thank you for making at least one part of my extremely busy day so simple. You rock!
• CC

  Coffee206

  Apr 17, 2026
  2.0
  Recently I needed to select a UPS access point to receive a few of my UPS packages 📦 until a couple logistical issues get resolved at my apartment building. It really didn't matter to me which access point I selected so I picked this location as it was the closest option to my apartment.. I've been in this facility twice to pickup my packages and on both occasions I felt like I was intruding on the associates time, definitely not the slightest bit polite. I almost apologized for being a customer and getting in the way of whatever he was doing. Since I have a choice of which access point I select, I've gone back into the UPS app and selected a different access point even though it's further away, just maybe I might be welcomed as a customer. With this economy there's no reason for second chances. You lose.

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