DHL Express Service Point

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• RP

  Ritika Pahuja

  Apr 17, 2026
  5.0
  Great service. Seamless experience!
• GY

  Gigi Yu

  Apr 15, 2026
  1.0
  Very irresponsible business! My package was mis-delivered to a wrong address. At first DHL denied that and later admitted that they made a mistake. Then they’ve been keeping me waiting for days to recover the package. I still don’t have my package and have no idea where it is right now. Very frustrated.
• LM

  Lorelei McFadden

  Apr 7, 2026
  5.0
  My package was late so it was stuck in the warehouse until the next day. They gave me a phone number to call to make sure it was ready so I didn't have to drive up again. So very helpful
• GT

  Giovanna Tovar

  Mar 28, 2026
  1.0
  Absolutely abysmal service. DHL claimed a delivery failure on the 23rd due to an "incorrect address," which is a blatant lie—the address was 100% correct. Since then, the tracking hasn't updated once. I’ve spoken to two different representatives who gave me two different stories: one promised delivery on the 26th, the other on the 27th. Neither happened. Now I’m traveling next week and am stuck with a package that’s essentially been held hostage by a company that can't tell the truth. They won't even tell me where I can go to pick it up myself. Save yourself the headache and use literally any other carrier.

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