The UPS Store

Reviews

• MS

  Marie S

  2 days ago
  5.0
  The staff is friendly and professional. They are well trained and help their customers through the process. I have never waited in line for long because they are efficient and quick. Big thanks to the staff!
• JE

  Justin Ellis

  Oct 5, 2026
  1.0
  Made an appointment for a service they claimed to offer and they didn’t honor the appointment. Wasted 2 hours of my time driving.
• SD

  Somer Davis

  Aug 30, 2026
  5.0
  The person helping me, Ja'Nelle, was knowledgeable and helped me make decisions on the best print/scan job. She greeted everyone that came in and it was overall a good experience.
• KY

  Katie Yancu

  Aug 13, 2026
  1.0
  This location shipped 2 out of my 3 packages to the wrong destinations and has done absolutely nothing to make the situation right. I was told, “The labels were not mixed up after you left the store.” But clearly something went wrong at this location because two of my three packages ended up at the wrong destinations. I sent three emails and called on four separate occasions trying to get answers. I was repeatedly told they needed time to “review the footage” and even had to “request the footage from corporate.” I was then told it could take another week to hear back. Yet shortly after my most recent call, they suddenly had access to the footage and concluded that nothing went wrong on their end. Meanwhile, I am out the money for the items I was trying to return, and they won’t even refund me for the shipping labels I purchased from them for packages that did not make it to the correct destinations. Mistakes happen. What is completely unacceptable is the lack of accountability or any real effort to make things right. The owner has taken zero responsibility for what happened at his business and has shown very little concern for the money I’ve lost as a result. A shipping store has one primary job: make sure packages are sent to the correct destination. When two out of three packages end up in the wrong places, something clearly went wrong. I would strongly recommend going elsewhere. Based on my experience, if something goes wrong here, do not expect this location to take responsibility or help resolve it.
• WD

  William Dentzel

  Jul 9, 2026
  5.0
  They have many convenient services. There is a lot of help to get problems solved and keep things moving.

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