Staples

Reviews

• SM

  Sh Melvin

  1 day ago
  1.0
  What a dump. Tried to print some docs, they had me email them. They sent from my phone but never showed up in there system and they had no idea what to do about it......worthless!
• KC

  Kamonchanok Combs

  1 day ago
  2.0
  I love this store and come here often, but I had a very unpleasant experience today regarding customer service. I entered at 6:52 PM and was out by 6:55 PM, yet I felt extremely rushed and unwelcome. The staff repeatedly reminded me of the closing time and followed me around the aisles, creating a lot of pressure. I understand the need to close on time, but there is a professional way to handle customers that doesn't involve making them feel like a burden. I hope to see better customer service in the future.
• NN

  Noushi

  3 days ago
  5.0
  Amazon returns accepted Party City Ballons ready to go!! One stop shop
• JJ

  Jason

  Jun 8, 2026
  1.0
  AVOID THIS PLACE !!!!!!!!!!!!!!!!!! I wish I could give negative stars for this. I had an incredibly frustrating experience at the Staples Evergreen location in Everett. UPS notified me that my package was being held at this store for pickup. When I arrived, I showed the tracking information confirming it had been delivered there. The girl manager briefly looked for the package and immediately told me it wasn’t there. I explained that it may have been misplaced or mixed in with other packages, but she repeatedly insisted it wasn’t at the store and made no apparent effort to investigate further. Since I urgently needed the package, I drove to the UPS facility and was fortunate enough to speak with the driver who had delivered it. He even showed me confirmation that the package had been dropped off at this Staples location earlier that day. I returned to the store with this information, but the manager still insisted the package wasn’t there. Eventually, after being told I could look myself, I checked the Amazon drop-off area and found my package there. Not only had it been misplaced, but the package was already opened. What bothered me most wasn’t the mistake itself since people make mistakes. It was the complete lack of effort to help, the dismissive attitude, and the refusal to acknowledge that the package might have been misplaced despite clear evidence that it had been delivered. Even after the package was found, there was no apology or accountability. Instead, I was told to leave the store. This was one of the worst customer service experiences I’ve had. I hope Staples management takes customer concerns more seriously in the future.
• SS

  Schelbi

  May 31, 2026
  5.0
  I had ordered business cards with next-day pickup, but when I called to check on the status, I was told they wouldn't be ready in time. Since I was on a tight deadline, I asked if it would be possible to pick up at least a portion of my order. Nessa went above and beyond to help. Not only did she accommodate my request after hours, but when I arrived, she had already completed the entire order. I was incredibly appreciative of the extra effort, especially given my time crunch and concern about the delay. While I waited outside, Brian, the manager, was also very pleasant and professional to speak with. Both Nessa and Brian demonstrated excellent customer service and genuinely cared about making things right. Thank you, Nessa and the Staples team, for going the extra mile and ensuring I left satisfied. It's rare to find customer service like that these days, and it was greatly appreciated!

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