The UPS Store

Reviews

• NS

  Natalie Shooter

  Jun 30, 2026
  1.0
  12 customers in the Amazon kiosk line with four employees behind the counter. Brandon claims they are far too busy back there to assist anyone.
• DS

  Dean Gillogly Sr

  Jun 29, 2026
  5.0
  there are so many people that are angry here in Burlington Washington the employees are doing the best job as there are able to and I get my mail there as well and see the angry people at times they are impatient when they are in line and get mad and leave
• WA

  Wandering Aweround

  Jun 29, 2026
  1.0
  Owners routinely use threats to customers rather than communication to cover up their own negligence regarding government postal regulations. The day to day staff are fine yet chronically understaffed and visually stressed due to the owners poor decisions and the owners profit over people mindset. The turnover at this store is extremely high for workers due to the owners actions and behaviors as well. The store we used in the past treated staff and customers well and this branches service has been subpar due to the owners. UPS please open a different branch in mt vernon area with different owners so there are more options for service than with these awful branch owners.
• ST

  Sandi Tilton

  Jun 16, 2026
  5.0
  This is my favorite UPS store. My entire family lives out of town and I ship at UPS a lot. I have closer options and choose to drive an extra 20 minutes because the staff is so courteous. Customer service is important and this store excels. It’s a very busy location and every customer is treated with sincerity, calm and a smile. No request is too large and every request is met with consideration. I especially want to thank the owner/manager. She is a credit to your company and I am especially grateful for her kindness over the years.
• EV

  Evangelina Vinchella

  Jun 15, 2026
  1.0
  If I could give zero stars I would!!!! Don't go here to pick up or ship a package. My parents went to China recently, and they contacted me about an important item that needed to be shipped urgently to their hotel in China for medical reasons.The lady who took my package assured me that the package would be sent overnight shipping in 2-3 days time. And this place charged me about $275 to ship the package. A week went by before my father called me saying he had not received his package. Multiple calls later with this location and being told I needed to call their international UPS line, to locate my lost package. The woman on the international line told me the package was still at this location. And that it had never left. I was peeved a but patient. I politely asked multiple times for a refund. I didn't even care for the package back. It was cheap and replaceable. I just wanted my money back. Every time I asked they would give me the run around, and their Manager, Celeste who was responsable for issuing the refund, wasn't honest with me about the refund. When I would ask, she would answer with this excuse that had nothing to do with the refund. After asking her 4 times she told that the refund came from a 3rd party. That was supposed to call me about getting the refund started. That 3rd party never called me at all. I suspect Celeste was lying about that too. Now there's this whole investigation that the place wants to do over a $20 (at most) value package that was "lost". My parents have long returned from China weeks ago so they don't need the package anymore. Yet here we are still in the middle of a ridiculous investigation that has become a huge hassle and I haven't been refunded yet. Still waiting. Honestly I really don't recommend this location at all. They are lousy and dishonest about handling packages. All in all, don't go here it's a waste of your time, and money.

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