DHL Express Service Point

Reviews

• MM

  Maysa Maysa

  May 13, 2026
  1.0
  Dear DHL Customer Service, I am writing to formally express my disappointment regarding the treatment I received at the DHL Express location in Woodbridge, Virginia during my recent visit to ship a watch internationally for my son. I came into the store simply trying to mail my son’s watch overseas after he accidentally left it behind. I understood and respected the need for standard shipping and customs questions, such as the package weight and declared value. However, I felt uncomfortable when I was repeatedly questioned in a manner that made me feel as though I was being treated suspiciously rather than as a paying customer. The employee assisting me, Imani, came across as dismissive, unpleasant, and unprofessional throughout the interaction. When I asked reasonable questions regarding customs procedures, I did not receive clear answers. Instead, the tone and attitude I experienced felt unnecessarily rude and confrontational. I remained respectful during the entire encounter, even while feeling frustrated and confused. What upset me most was that Imani contacted her supervisor and inaccurately stated that I was “going off” on her, which was simply not true. At no point did I threaten, disrespect, or endanger anyone. I was only trying to understand the process and express concern for my son’s valuable item. As a customer, I should not have been made to feel embarrassed, humiliated, or treated like a criminal for mailing a watch. I ultimately decided to take the package to another DHL location in Alexandria because I no longer felt comfortable continuing the transaction at the Woodbridge office. When I arrived there, I could immediately tell concerns had already been communicated ahead of my arrival because the employee wanted to inspect the box right away. To avoid any misunderstandings, I personally opened the package in front of him, clearly showing that it contained nothing more than a watch. My only concern throughout this process was protecting my son’s property from being lost or stolen during international shipment. Unfortunately, instead of feeling helped or reassured, I left feeling judged, disheartened, and emotionally upset. I believe additional customer service and communication training would benefit the employee involved. Customers deserve to be treated with professionalism, patience, and respect, especially when they are simply trying to navigate an international shipping process. I have always approached businesses and employees with kindness, politeness, and respect, which is why this experience was especially disappointing to me. Thank you for taking the time to review my concerns. I hope this matter will be addressed appropriately so that future customers do not leave feeling the way I did. I also have two long video clips. I need an apology from Imani and the owner.. My son received the watch the very next day with no problems. I felt like I was discriminated against, I will never do business with DHL again.
• CM

  Christopher Merwin

  May 11, 2026
  5.0
  Great customer service
• AK

  Ayanna Kelly

  May 9, 2026
  5.0
  Anthony was very helpful!
• RA

  Rogelia SortoDC-Online Agent.

  Apr 30, 2026
  5.0
  Thank you very much. My client in El Salvador received his document with no problem. Excellent customer service at this location at Potomac Mills in Woodbridge.
• FQ

  Fausto Quimba

  Apr 17, 2026
  4.0
  Small business place very helpful with friendly workers

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