United States Postal Service

Reviews

• SS

  Sonja (Soldiergirl)

  Mar 3, 2026
  3.0
  I owe a trip to my former post office in the city I moved from which I thought had average customer svc, but compared to this branch I've used since moved to Windsor, I definitely owe an apology to my former post office. The 3 stars specifically represent three workers only that in the 7 mths since moving to Windsor I've seen 'excellent' customer svc from them, and if they were the 'only' employees to interact with there would be 5 stars. I'd put names here but I never see a name tag that faces the customer but I do ok with descriptions. The mail carrier (middle aged medium height Caucasian male) is a delight in our neighborhood & full of energy & very friendly who actually smiles! The other 2 stars are for 2 Caucasian women that 'may' be mid 60's, medium height & one is retiring in a few mths. They both have also been a delight in providing good svc each time I saw them & they informed me that I didn't have to pay full shipping for the books I published & told me about "media mail" rates. I was so appreciative to the lady retiring for her kindness that I gave her an autographed copy. Then there's two more employees that have 'consistently' less manners or people skills than our small family pet🐕, who meets & greets at the door. I often tell my grands that our doggy has more manners than what some humans are paid to have but don't. I agree with another review that I'll drive to Smithfield or Suffolk than for interaction with the brown skin kind of tall middle aged female who I have YET to not see her with a phone to her ear with what's obvious as personal by the words. The other person who didn't get a star is the tall brown skin man who for real also needs a refresher in people skills. Other than that I've liked every other business interaction in the town of Windsor. It won't be an inconvenience at all to use the other post offices where I also do business in Smithfield & Suffolk, but it's the first post office ever that I've known of customers to avoid using, especially in a small town environment that I view overall as friendly. I know USPS is short staffed & probably desperate enough to lower their standards over the years of quality customer svc, obviously. Special thanks to those that make a difference in your service!👍🏽🪖🇺🇸
• AH

  Annie Hytinen

  Feb 8, 2024
  1.0
  Windsor Va Post Office has an extremely rude gentleman at the counter. He has zero customer service. The day I tried to mail my packages he was watching something on his phone with the volume on. Basically refused to help so I left mailed my packages with ups.
• LP

  Lee Pope

  Feb 3, 2022
  1.0
  Not sure what is going on, but until recently all our packages were delivered to us-not neighbors. I’m not sure if the girl delivering them now even looks at the addresses. In the last month, I’ve had 3 packages delivered to my neighbor when my address is plainly on the label. The first one was a large, heavy box and I just happened to check to see if it was delivered and saw it on the ground in front of my neighbors porch. My son went over, verified it was indeed ours, and brought it to our house. The second one, my husband and I saw her back into their driveway and pull the package out. I saw the markings on the box and my husband intercepted her. Today, I saw her and knew I had a package coming. I asked her if it was mine and she replied no, it is for the other address and practically ran back to her truck. Guess what? It was indeed mine. Know how I knew? Again, the very distinctive markings on the box. Here’s my take on it. The address label has 3 addresses on it-the senders address (Amazon), the post office address (4 Windsor blvd) and mine, which ends in a 3. She looked at the post office address and assumed it went to my neighbor- their address ends in a 4. Also, I saw the neighbor taking mail over to another neighbor which makes me think she makes quite a few of these mistakes.
• GC

  gale Collins

  Jun 1, 2019
  4.0
  My local post office at 4 E Windsor Blvd Windsor Va has always given me great service and supplied my needs! What is awful is not being able to call them directly with questions unique to the residents in Windsor! That 800 doesn't address all issues and for a 5 second answer to a simple question, the wait time on that horrible 800 number is a disgrace! That 800 number is causing many of your customers to.seek alternatives! That.800 number.disgrace should be address promptly!
• PL

  P LA

  Mar 12, 2018
  1.0
  Poor, Poor service. They should close this facility. I will now drive to Smithfield Post Office in the future. Wish I could give zero stars.

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