Staples

Reviews

• SF

  Shaneka Ferrell

  2 days ago
  5.0
  I tried to use the website to place an order for laminated 2.5x4’ cards. I struggled with completing this order online, so I called the store for assistance. That is when I spoke with Morgan who was absolutely amazing. She encouraged me to come into the store and she would assist me. Morgan was kind, patient and knowledgeable. She walked me through the different printing options and prices. She even assisted me in formatting my document properly for proper printing. Morgan and her team even completed the project a day earlier than expected. The outcome was absolutely perfect. I was grateful that Morgan was also there when we came to pick up our purchase, so I could think her again for her efficiency and pleasantry. I’ll definitely be back again
• DD

  Debbie diggin4roots

  3 days ago
  1.0
  Staples Williamsburg VA should teach etiquette classes, greet customers & when someone thanks you the response should be you're welcome.. not one word was spoken to me.
• LT

  Logan Thornberry

  Sep 28, 2026
  1.0
  I came in to return a rug I got from Amazon and the man at the return counter gave me the worst customer service experience in my life, I swear to God. I don't even really do reviews but it was just that awful that I have to. So I walk in with the rug rolled up. When I got to the return counter the worker looked at me like I was crazy for coming in with a rug and said he can't take it because it's too big and won't fit in a box. I told him that this is the only place that Amazon would let me return it to and that I feel just as silly bringing in a whole rolled up rug but I'm doing what I have to to get my money back. He tells me to fold the rug small enough to fit in a box. Mind you, he did not say roll; he said FOLD and he made it very clear that rolling the rug was a big no-no. So I fold the rug as small as I possibly can while I let the guy behind me in line go ahead. While he's getting helped, the worker looks over the guy in my direction and says out loud, "He's got to go." Excuse me? Go where? I don't HAVE to go anywhere other than the only Staples in my area, which unfortunately is the only place Amazon will let me return this thing. Trust me, if I could, I would have gone anywhere else since it's clear that's what I'd have to do to be treated with decency. The only reason I didn't put him in his place right then and there is because I wasn't gonna hold the line up over his ridiculous behavior. After the man in front of me leaves and I approach the counter and the worker looks annoyed and tells me I didn't fold it correctly. He told me to help him refold it. So we folded it over again long-ways and then rolled it up into a smaller but thicker roll, even though he made it clear it needed to be folded to fit in a box. While I'm holding up the other end of the rug as he rolls it, he literally yanks it out of my hands. I'm not even kidding. And it's not like I was holding on to it tight or he tried to continue rolling it and I wouldnt let go. He literally just yanks it from my hands. I was this close to calling him out again but like I said I'm not gonna hold up the line over that. Anyways, with as much attitude as he can physically put into it, he uses the roll of packing tape to tape the carpet roll closed and then just haphazardly tosses the tape roller on top of the metal cabinet beside him. I swear this man was acting like this rug situation was the most annoying that ever happened to him. It's a RUG. There are people out in the world who are spending the entire day looking for food and shelter in wartorn countries and this man is losing it OVER A RUG. Seriously??? I understand people have bad days, but as somebody who has worked in customer service and management for years I have never treated a customer as if they were the biggest inconvenience just because I had to do my job. If you don't like your job, respectfully, that's not my problem just as much as it's not any of my customers' problem if I don't like mine. I show up, I do what I'm supposed to, and don't get upset when I have to fulfill the duties that I was briefed on when I chose to take the job. Godforbid you have to do your job when you come to work. I don't care what he might have going on personally. I've been through things you couldn't imagine but it's NEVER a justification for treating people poorly. Sometimes we don't have control over what happens to us but we have 100% control over how we act from there and he chose to act as unprofessional and unpleasant as he possibly could be. He needs to sort himself out or find another job where he doesn't have to face customers. If there was another Staples nearby, I would never come here again and just go there. Unfortunately, I don't have that luxury. For the sake of identification for management he was working at the return counter at around 2:30pm on 9/28/2026. Please address this if possible because I will not let this happen again without speaking up. I'm not a doormat.
• CL

  Chasya Love

  Sep 20, 2026
  5.0
  I absolutely loved my experience at this location! My cards were printed beautifully and I was able to order and receive them in the same day. The staff was also incredibly patient with me while deciding my final design.
• DF

  David Fontanez

  Aug 31, 2026
  1.0
  I don't understand how this Staples continues to operate this way. The staff lacks customer service skills. There is always a line when one tries to pay, since they only have one person working the register, who also has to handle Amazon returns. 🙄 For the past two weeks I have been trying to make copies for my students and of the three copy machines they have in the store, two have been out of service. I don't know 🤷‍♀️ when they plan to repair them, but they should do so as soon as possible. It is truly ridiculous how much time one has to wait in line to send a fax on one's own, especially because no one can help in the copy area. As I understand it, the staff in that section only handles “large” jobs, while the self-service machines remain out of service. This is the only store in the area, so the lack of maintenance and customer service is especially frustrating. I hope they resolve these issues soon and improve both the service and the availability of the machines.

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