United States Postal Service

Reviews

• MH

  Misha Haynie

  2 days ago
  1.0
  ⭐ ONE STAR — Extremely Disappointing Customer Service towards people with disabilities! I’ve been coming to the Kempsville Post Office for a while because it’s the closest location to where I live. Unfortunately, my repeated experiences with an employee named Stacy have made me dread coming here. Stacy is the main reason for this review. I have cerebral palsy, which affects my left arm and hand, and I’ve explained that removing old shipping labels can be physically difficult for me. Instead of showing understanding, I’ve felt criticized and judged. Other employees have been much more understanding and helpful, which makes my experiences with Stacy even more frustrating. I’ve also repeatedly had issues with him questioning my eBay shipments and my use of Media Mail. I’ve been an eBay seller since 2017, and I understand that USPS has rules regarding eligible shipments. I have no problem following those rules, but I expect to be treated respectfully rather than made to feel like I’m doing something wrong every time I visit. Today was the tipping point. After another disagreement, Stacy told me he would start checking all my packages if I continued bringing them in. When I explained that I cared about the employees and wanted to avoid problems, he told me he didn’t care about my feelings or those of other customers. I found that response incredibly disrespectful. I understand that postal employees must enforce regulations, but there is no excuse for treating customers this way. Having a disability doesn’t mean I’m lazy, and I shouldn’t have to repeatedly defend my physical limitations just to receive basic understanding. I’ve had positive experiences with the other employees, and my complaint is specifically about Stacy. Unfortunately, his repeated nitpicking of my packaging, labels, and shipments has made me uncomfortable visiting the counter. I sincerely hope management sees this review and addresses the situation. Employees should enforce postal regulations professionally, treat customers with respect, and show reasonable understanding toward people with disabilities. I hate leaving negative reviews, but I’ve given this location enough chances. I’m tired of worrying about whether Stacy will find another reason to give me a hard time every time I come in. Management, please take this seriously. Customers deserve respect, patience, and professional service.
• RR

  Raven Roberts

  5 days ago
  1.0
  Don’t try to do walk in appointments, they have a makeshift sign after you arrive to tell you they are understaffed. Not to mention they told me their phone lines have been down for over a year, after I informed them Ive been trying to call for hours to confirm before I drove 30 mins to this location. Unwilling to accept me, when there wasn’t a single person in the building. He was sitting there watching football on his phone eating.
• SS

  SoulJaTzun M.D. (SoulJaTzun)

  Oct 1, 2026
  5.0
  Quick and easy passport day!
• LL

  Libra Luv

  Aug 28, 2026
  1.0
  Went today for my first passport appointment. The lady working there was very rude although I was overly polite. I won’t return to or suggest this location for passport services.
• C

  •cysmqiaa•

  Aug 15, 2026
  1.0
  Worst postal office ever. I went there the other day and the worker seemed as if he didn’t even want to do his job. Bad service and attitude

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