The UPS Store

Reviews

• DB

  Don Bosch

  Jun 23, 2026
  1.0
  Specifically, I went to get a document notarized. The notary proceeded to sign and date the blocks where my signature was supposed to go. She had me step out of line to email the document to her at the store address. Unfortunately the original was on my computer and I had to reconstitute it from a draft using my phone. That took 20 minutes. After sending it and getting the re-printed file from another clerk, I ended up back in line (3-4 people) as she took care of all of them first. I finally got back to the counter. I was charged for Notary service ($10) but not the reprint, thankfully. It worries me a bit that a Notary didn't know the basic functions of her job. That, and a 5-minute job ended up taking over a half-hour. Generally, the store didn't have much going for it. There were signs up about all the services (fax, shredding, etc) that were not available. Their main job seems to be processing Amazon returns. Bottom line is I'll avoid this one in the future, and recommend you do the same.
• LO

  Lindsay Ortiz

  Jun 17, 2026
  1.0
  Front desk workers are consistently rude and aggressive towards customers when they need assistance. Amazon return self serve is often a mess or broken.
• SC

  Scott Chasey

  Jun 4, 2026
  1.0
  Walked in to do an Amazon return today, self help kiosk was down and went to counter and the three people behind counter, in an empty store, just looked at me like I was ruining their day. No one asked if they could help, just looked at me. Finally had to say I have an Amazon return. None of the associates say anything, one girl finally turns toward me. Did not direct me to a counter just stood there few steps back and I had to hand her package and cell phone with QR code over a computer. Scanned code and handed receipt without saying one word. Think I will start looking for another ups store to use. The last two times I have to send a package it was this same apathetic attitude towards having to do work from the assiciate and today was just the final straw.
• JW

  Jackie Wilson

  May 29, 2026
  1.0
  I will never visit this store again. Chesapeake it will be. This is not the 1st time I have come in this store and an associate named Carla needs to learn customer service skills and not talk about other associates to customer's. That is very unacceptable and inappropriate! I don't want to enter a store and hear her rudely talking down to other's. She needs to disciplined. I am a manager and I wouldn't approve of this behavior. Act your age and not your shoe size. Where is Ms. Ty?
• BH

  B. Elizabeth Hall

  May 29, 2026
  1.0
  I come here frequently for easy Amazon returns. The customer service is never good and the staff is always rude. Cecilia was quite unprofessional today when she decided to throw my Amazon returns to whatever bin she was aiming for behind the counter while she was busy complaining to her co workers about her personal life. I would rather go out of my way to go a different UPS.

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