RXO

Reviews

• NC

  Nelson Cardoso

  Jun 13, 2026
  1.0
  Quite possible the worst experience in customer service i had, they were supposed to pick up ikea furniture for return and never showed up, rescheduled twice and they never showed or called, and when i contact them they said someone is on their way but route you to customer service in the Philippines. dont ever work with this company for anything.
• TW

  Tim Willard

  Mar 13, 2026
  1.0
  RXO’s service has been nothing short of awful. I’m reviewing both local hubs because I’m not sure which handled my delivery, but this is based on my experience after buying a dishwasher from LG, who unfortunately uses RXO for deliveries and installations. The negative reviews you see about them are absolutely valid. The initial delivery went fine and the installers arrived on time. However, they incorrectly installed the dishwasher drain, which we discovered the next morning when an error code appeared. RXO quickly scheduled a service call for Monday, March 9th between 9am–1pm. But the window was later changed to 3:15–5pm. No issue—someone was home all day. Then, after 5pm, I received a notification claiming the technician couldn’t complete the service because “no one was home or business is closed.” That was a blatant lie. My security cameras show no one ever came. The technician even left a voicemail saying he didn’t know if we would “still be open,” despite the fact that RXO had already delivered to this clearly residential address. He called at 4:11 pm saying his GPS said he would be here in an hour. It was obvious he just didn’t want to show up. Calling RXO was another headache—nearly everything is handled by AI, and it takes about 30 minutes to reach an actual person. Then I was told the next available service date was Saturday the 14th, meaning we had to deal with a non-functioning dishwasher for five more days because of their mistake. To make matters worse, the issue was simple: the installers never knocked out the plug in the garbage disposal’s dishwasher port. Our original dishwasher drained into the sink, but the new one had a larger hose and required draining into the disposal. The technicians failed to remove the plug, making it impossible for water to drain. A five‑minute fix they should have handled—not me—especially because doing the repair myself could void future warranty coverage. Ultimately, I ended up doing it myself because I didn’t want to wait all that time without a functional dishwasher. (See the attached pictures showing the new connection to the disposal, the plug that they failed to remove, the old drain hose that they cut and left open, and the sorry excuse for not showing up.) In my opinion, RXO should not be in business. They cut corners, avoid responsibility, and do not care about customers, their time, or doing the job correctly. Their sorry reply to all the other negative reviews like, “sorry for the inconvenience. We’ve contacted the service hub to resolve your issue” responses mean nothing. I’ll probably get a similar response to my review. There’s more weight to a feather than those empty promises. Companies that operate like this shouldn’t continue to get contracts with major brands. Save yourself the headache. Avoid RXO and any company that uses them. You’d get better service hiring a random person off the street.
• KM

  Kenneth Moura

  May 26, 2022
  5.0
  Very positive experience. Excellent pre-delivery and day of delivery communications. Delivery team arrived exactly on time, handled my items with great care, respected my property, and performed the delivery with precision and courtesy. Highly recommended logistics company.
• NS

  Neha Shah

  Oct 12, 2019
  5.0
  Outstanding service and very professional crew. They took our old refrigerator and delivered it directly to the spot that we requested and brought in the new one installed it all in under an hour and with a smile on their faces. Thanks!
• GB

  Gin Bacon

  Oct 11, 2019
  5.0
  Excellent service; friendly and accommodating crew; very happy customer!

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