The UPS Store

Reviews

• HV

  Husain Vasilev

  1 day ago
  5.0
  Great customer service! The staff was very helpful and went out of their way to accommodate me. I really appreciate their kindness and professionalism. Thank you!
• PR

  pamela Reingruber

  4 days ago
  5.0
  Best cuter service in the entire Fairfax area! Always professional, polite, efficient and very helpful with all deliveries, drop offs and returns!
• KB

  Kristiana Bekhit

  Aug 14, 2026
  1.0
  I got there with an Amazon return package and the seal came off so I asked for a small piece of tape. The lady at the desk said the return was customer package and they could not give me tape. I told her I did package it and the tape was coming off. She said she would give me tape if I gave them a 5 star review. She then waited for me to give the review and show her I completed it before I got the piece of tape. I told her I did not want the tape in that way and I did not feel what she was doing was right. She should have been kinder, provided the tape then ask for the review. I would have gladly given her 5 stars instead of feeling blackmailed.
• RG

  Ryan Gearheart

  Aug 6, 2026
  5.0
  Staff helped with the return of an Amazon package that required the original box, helping repair damage from original shipping. They were kind, courteous, and fast. A rare combination of excellent customer service!
• SL

  Skye L

  Jul 29, 2026
  1.0
  Each time I’ve been here I get “helped” by a woman who doesn’t listen to what I need and someone else needs to step in. Just today I go to drop off and she wouldn’t acknowledge me walking in, she stayed sitting in her chair while speaking on the phone. So I go to the counter and start pulling organizing my packages. When she approached the counter she was continuing her phone call and said I’m ready. She stayed on her phone call the entire transaction. Didnt ask if I needed anything else, hands me a receipt and continues the phone call. The worst.

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