Staples

Reviews

• CG

  Changed Gurl

  5 days ago
  5.0
  Staff was excellent!
• RK

  R K

  Sep 12, 2026
  1.0
  I was at this store recently return an item from Amazon. At the Amazon return counter, I was assisted by a white male employee wearing glasses. He told me that for Amazon returns on Saturdays, the QR code needed to be red. I was very confused by what he was saying. He then looked at my phone, pointed at the QR code, and again insisted that the QR code needed to be red, in order for me to be able to do an Amazon return on Saturdays. I told him that I did not understand what he meant or why the QR code needed to be red on Saturdays. He then said, “Just kidding, I almost got you. That was pretty good, isn’t it?” After this awkward and meaningless interaction, I was finally able to proceed with my return. He then asked me about the item I was returning, saying, “Have you tried it? Did you order a replacement?” I also noticed that he appeared to be sick and was coughing. At the time, my husband and my infant were waiting for me in the car. I was trying to complete the return quickly and minimize unnecessary exposure to illness, especially since certain illnesses can be very dangerous for infants. The prolonged and uncomfortable interaction was particularly frustrating. I understand that employees may try to be friendly or humorous with customers, but not every customer appreciates being teased or having jokes played on them. In this instance, to me, it felt like I was being harassed. Customers also should not feel like they need to explain or justify why they are returning an Amazon item in detail to a Staples employee. The return is approved by Amazon already. Most people are there to take care of their business efficiently and leave. I believe employees who interact with customers should remain professional, respectful, and mindful of personal boundaries. Unfortunately, those expectations were not met, and this experience left a very negative impression on me. Because of this experience, I will not be returning to this location. It’s especially unfortunate because I actually really like another employee who normally works at the counter and wears a cool mask. I have always found that employee's interactions to be pleasant and professional.
• VM

  Vasilia McCrady

  Sep 4, 2026
  5.0
  All I have to say is.. Jeff is awesome! I was looking for something super specific the day I went, he went in the back to check to see if he had it in stock since it wasn’t on the floor. He found multiples, brought them out and helped me decide. He was very nice and didn’t mind that I was taking my time. Great customer service!
• BL

  brittany lake

  Sep 2, 2026
  1.0
  The experience today in Staples was horrible customer service a zero because the employee was more worried about being on the phone versus helping to print with copies. The lady at the register was struggling like she need more training. Didn’t know if she had any change or anything.
• SS

  Star

  Aug 24, 2026
  5.0
  Pope was an amazing help to me at my visit he deserves a raise very nice and efficient Clean store