The UPS Store

Reviews

• BF

  Bladen Finch

  3 days ago
  1.0
  Rudely (and that’s being generous) “greeted” by an employee who appeared to be a manager or someone I charge. She curtly said, “we’re NOT open yet” ten minutes prior to 1:00 p.m. Could be easily confused with the level of “service” provided by USPS on Starling Drive. This is why I use FedEx.
• K

  *Krystle*

  5 days ago
  5.0
  I love this place. I get numerous packages delivered there and never had an issue.
• MM

  Maryann Marshall

  May 10, 2026
  5.0
  Don't open until 1 on Sunday. There's always a line waiting. Staff is friendly and helpful.
• HP

  Heather Pace

  May 3, 2026
  1.0
  The older woman with red hair was extremely rude to the staff at this location. I have never encountered anything like it at any store in my entire life. I let her know that she doesn’t need to speak so demeaningly to her co worker and she gave me a nasty stare. She needs to be fired immediately.
• JJ

  Jessy J

  Apr 13, 2026
  1.0
  I needed to return 7 boxes of 25ft flex ducts. One is opened and no longer will fit in the box it came in so I was told I could go to any UPS store for assistance. When I came to this store I brought in the unopened packages and let them know I had an open one I needed a new bigger box for since it expanded and will no longer fit in the box it was shipped in. I was told UPS would have the labels, per my return instructions. The assistant manager asked me for the labels, I explained the situation and showed him my return details. He then proceeded to tell me they are Just a franchise and can't help me with any labels. I accepted this and asked if they could at least provide me a bigger box to repackage the opened flex duct. He proceeded to measure the boxes for the unopened ones to see if they had that size. I don't understand why considering I just explained it won't fit and as he began to measure, I re-explained this. So he asked me what size box I was looking for. I let him know I wasn't entirely sure and offered to bring the opened flex duct in the store but that it would need to be big enough to fit 25ft of flex duct. I explained SEVERAL times it was 25 feet of FLEX duct. He seemed incapable of comprending this and proceeded to ask me if I meant 25 inches..... (25 inches is less than the boxes he tried to measure that I brought in). At that point I had to leave. The apathetic attitude and lack of comprehension was unmistakable and the fact it came from an assistant manager was mind-blowing. I would not recommend this location to anyone that needs help. Because the assistant manager has no interest in understanding or helping customers.

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