The UPS Store

Reviews

• BT

  Brittany Tyler

  Jun 23, 2026
  5.0
  Brian my service professional at the UPS Store on Grove in Richmond, VA was SOO helpful and nice. I needed to overnight a fragile gift to California and he could not have been more accommodating. He made sure everything was very secure, and worked with me to find the best price while still getting it to my friend in time. I was so impressed with how willing he was to make my priority his priority. Kind, polite, quick, and he was also multitasking with like - a billion other people in the store since his partner was on his lunch break.
• CN

  carrie NA

  May 28, 2026
  5.0
  Daniel is a fabulous employee at UPS Grove Ave. I was able to get all my business needs met in one stop. Notary, copy and ups mail
• TP

  Tori Patrock

  Apr 26, 2026
  5.0
  Excellent service and speed! Really appreciated the store operating for some hours on a Sunday. Was able to ship a few gifts to my sister from vacation.
• KB

  Kyle Boyd

  Apr 10, 2026
  2.0
  I went with a amazon return and one man with a beard and long hair i dont remember his name maybe jacob was texting on his phone in front of customers while the other boy was working did not help him at all . amazon kiosk was fast and easy. wish there was parking i had to walk but it was not too far
• NH

  Nora Hurley

  Mar 23, 2026
  1.0
  I had legal documents notarized and sent overnight via this UPS store. The envelope never arrived, and there was zero record of this envelope being in the shipping system. The only record was that a label had been created. No one could locate the envelope, which means I had to go out and redo the entire thing today, at yet another high cost to myself (in order to notarize and expedite shipping, I had to use a private notary and a more trustworthy service, so it was even more expensive). The last time I spoke with a person at that store, they said they could not refund my money (which their policy CLEARLY states they must do) until they had delivered the package. Which they cannot find. Never again will I use a UPS store for anything. Never. This is hugely disruptive and costly for me, I've missed a court date because of this, and not one person has reached out to make this right. Shame on them.

Frequently Asked Questions About The UPS Store