Brand Certified
United States Postal Service
2.2(132 reviews)
Certified by United States Postal Service • Aug 16, 2026
Business Details
417 W 20th St, Norfolk, VA
23517, United States
Certified by United States Postal Service • Aug 16, 2026
(800) 275-8777
Certified by United States Postal Service • Aug 16, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Aug 16, 2026
About
Certified by United States Postal Service • Aug 16, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 417 W 20th St! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.
Location
Certified by United States Postal Service • Aug 16, 2026
Hours
Certified by United States Postal Service • Aug 16, 2026
Monday9:30 AM - 5:00 PM
Tuesday9:30 AM - 5:00 PM
Wednesday9:30 AM - 5:00 PM
Thursday9:30 AM - 5:00 PM
Friday9:30 AM - 5:00 PM
SaturdayClosed
SundayClosed
Products & Services
1 list · 28 items
Explore offerings from United States Postal Service on 417 W 20th St in Norfolk, with popular services available at this location.
Reviews
2.2
132 reviews
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31
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79
- HDHaiden Dixon5 days ago2.0Nearly every time I go to this post office they have closed early with zero explanation aside from a note on the door telling you to go to another post office. They also do not answer the phone if you wanted to check ahead and see if they are open or not. Extremely inconvenient and frustrating. Functions fine when they are actually open!But if you have a shipping deadline just go to another post office rather than gambling on whether this one is open or not.
- KCK CJul 24, 20261.0They might as well close this branch down, it’s never open. Don’t believe the signs on the door that say they’re open at 4 pm. You will just waste your time.
- MBMorgan brownJul 24, 20261.0If I could rate 0 stars I would. As a small business in Norfolk, we rely on our local postal office to operate normal hours for our shipping needs. The postal office on 20th is the MOST unreliable business!!! Closed when they should be open, rude when you walk in, all in all awful! The price of shipping should help pay for better staffing!
- HCHannah CoatsJul 1, 20261.0Went in to drop off a pre-labled package (something I've done for 2+ years as its the same service I routinely ship things back to) and the lady at the front told me its supposed to be fedex. Interesting, as I pointed out that I always bring them here and have never had any issues. I asked about my previous packages from the last 2 years since I haven't ever had an issue... she then laughed, pointed at a stack of packages and said "probably sitting right here not getting shipped" I understand if you need me to bring my package elsewhere, but be professional. Also, I hope if you've ever dropped a package off here its not just sitting behind the counter and actually got shipped. Sidenote- Went to another post office in Virginia Beach. Guess what, they took my package as usual with no issue.
- MSMai SadeJun 11, 20261.0I ordered a Japanese DVD from someone in VA Beach that should have been delivered in Norfolk on 5/14, 4 days after I ordered. It was out for delivery and now it’s been sitting in the network for a month. They never searched for my item after asking them to do so. USPS promised to refund my item but that check hasn’t shown up either. Since clearly the carrier stole my item, I must ask: what are you going to do with a DVD that’s in a language you clearly can’t understand?
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What are the operating hours of the United States Postal Service at 417 W 20th St, Norfolk?
The Post Office is open Monday through Friday from 9:30 AM to 5:00 PM and closed on Saturdays and Sundays.
Can I apply for a U.S. passport at this Post Office location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State, and many locations also take passport photos. Please complete and print your passport application before applying.
Do I need an appointment for passport services at this Post Office?
Most Post Offices offering passport services require scheduling an appointment via the online scheduler, although limited walk-in hours are available at select locations.
What is the cost for a passport photo at this Post Office?
The current fee for a passport photo at USPS is $15.
Can I rent a PO Box online for this location?
Yes, you can search for and reserve PO Boxes online, then complete your setup in person at the Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary, so check with this local Post Office directly.
What nearby places could I visit before or after my trip to the Post Office on W 20th St?
Nearby you can visit several places including the United States Postal Service branch nearby, Post Office Debree, US Post Office locations, Tidewater Dental for dental services, and Great Clips for a haircut.
Are there dining options near the Post Office that I can visit?
Yes, nearby dining options include Kappo Nara Ramen (Japanese cuisine), Bangkok Garden Norfolk (Thai cuisine), Jessy's Taco Bistro (Mexican restaurant), Starbucks for coffee, and Taste which offers sandwiches and American food.
Where can I find financial services near the Post Office at 417 W 20th St?
Nearby financial services include H&R Block for tax preparation, Wells Fargo Advisors for investing and mortgage services, and Bank of America ATM for banking needs.
How can I book an appointment for passport services at this Post Office?
You can schedule a passport service appointment online using USPS's official scheduling website.
Brand Certified Facts from United States Postal Service
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