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The UPS Store

4.6
(988 reviews)

Business Details

520 W 21st St, Norfolk, VA
23517, United States
(757) 626-1766
https://locations.theupsstore.com/va/norfolk/520-w-21st-st

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4644 in Norfolk offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Located In Ghent.

Details

  • DeliveryNot available

Location

The UPS Store
520 W 21st St, Norfolk, VA
23517, United States

Hours

Monday8:00 AM - 6:30 PM
Tuesday8:00 AM - 6:30 PM
Wednesday8:00 AM - 6:30 PM
Thursday8:00 AM - 6:30 PM
Friday8:00 AM - 6:30 PM
Saturday9:00 AM - 5:00 PM
Sunday10:00 AM - 3:00 PM
5/25/20268:00 AM - 6:30 PM
7/3/2026Closed
7/4/2026Closed
9/7/2026Closed
10/12/2026Closed
11/11/2026Closed
11/26/2026Closed
11/27/2026Closed
12/25/2026Closed
12/31/2026Closed
1/1/2027Closed

Reviews

4.6
988 reviews
5 stars
883
4 stars
14
3 stars
3
2 stars
15
1 star
73
  • DD
    Dreamer Day
    1 day ago
    5.0
    I came in right at close, and despite me coming at close and having multiple transactions Rose provided exceptional customer service, she was attentive, helpful and patient. Finding good customer service is few and far between but Rose exemplified exceptional service! Thank you so much Rose for your patience and all your help! As long as she is at this location, I will definitely be back.
  • AH
    armando hernandez
    3 days ago
    1.0
    Rose is worried that Ariat may not be able to resell the product because I do not have a new return box. She wants me to place the original box inside a different shipping box. She said it is her company’s policy not to accept returns if the shipping label is placed directly on the manufacturer’s box. I told her not to worry about it. If Ariat does not give me a refund, that will be between Ariat and me. I feel Rose is too worried about Ariat, even though she does not work for them.
  • JM
    Jade Marion
    May 9, 2026
    5.0
    Rose and Roy were so helpful. We needed to send a bunch of packages just as they were closing. They stayed 18 minutes late to help us get everything out on time. Thanks for the great service
  • BP
    Brijesh Patel
    May 1, 2026
    5.0
    Wow, what a team! 😊 I'm blown away by the super energy and lightning-fast service at the UPS Norfolk store! The team, led by Vedant, Hiral, and Maulin, made shipping and printing a breeze. Top-notch printing quality and a hassle-free experience. They've earned a loyal customer for life! If you're in the area, make sure to stop by - you won't be disappointed. 5+ stars to the whole team!
  • DT
    Dennis Thompson
    Apr 26, 2026
    5.0
    Rose an employee at UPS branch on 22nd street was amazing helping me out at this location. From my experience with customer service and interactions with UPS branches since I have to deal with them a lot, she put my mind at ease with aiding my transaction. She has the best I’ve seen thus far thank you so much Rose!!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

Brand Certified Facts from The UPS Store

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Certified May 17, 2026Yext Knowledge Graph
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