The UPS Store

Reviews

• DD

  Dreamer Day

  1 day ago
  5.0
  I came in right at close, and despite me coming at close and having multiple transactions Rose provided exceptional customer service, she was attentive, helpful and patient. Finding good customer service is few and far between but Rose exemplified exceptional service! Thank you so much Rose for your patience and all your help! As long as she is at this location, I will definitely be back.
• AH

  armando hernandez

  3 days ago
  1.0
  Rose is worried that Ariat may not be able to resell the product because I do not have a new return box. She wants me to place the original box inside a different shipping box. She said it is her company’s policy not to accept returns if the shipping label is placed directly on the manufacturer’s box. I told her not to worry about it. If Ariat does not give me a refund, that will be between Ariat and me. I feel Rose is too worried about Ariat, even though she does not work for them.
• JM

  Jade Marion

  May 9, 2026
  5.0
  Rose and Roy were so helpful. We needed to send a bunch of packages just as they were closing. They stayed 18 minutes late to help us get everything out on time. Thanks for the great service
• BP

  Brijesh Patel

  May 1, 2026
  5.0
  Wow, what a team! 😊 I'm blown away by the super energy and lightning-fast service at the UPS Norfolk store! The team, led by Vedant, Hiral, and Maulin, made shipping and printing a breeze. Top-notch printing quality and a hassle-free experience. They've earned a loyal customer for life! If you're in the area, make sure to stop by - you won't be disappointed. 5+ stars to the whole team!
• DT

  Dennis Thompson

  Apr 26, 2026
  5.0
  Rose an employee at UPS branch on 22nd street was amazing helping me out at this location. From my experience with customer service and interactions with UPS branches since I have to deal with them a lot, she put my mind at ease with aiding my transaction. She has the best I’ve seen thus far thank you so much Rose!!

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