The UPS Store

Reviews

• AG

  Ashley G

  3 days ago
  5.0
  First time I went in there with my Amazon returns I said I would never go back, because the lady was very rude and told me to do my own returns. Today I went back in because it is closer to our hotel and I had the sweetest lady who had no problems with my 9 returns, she chatted with me about my weekend and honestly didn’t seem to mind, I am always organized and have everything ready. She was a breathe of fresh air after my first visit. Will go back as long as she is there.
• NP

  Nicki P

  Oct 7, 2026
  5.0
  Always helpful and respectful . I come here weekly . A customer was so rude and disrespectful to the staff and everyone in line was appalled by her bc she was making personal insults instead of being upset with the fact that her service could not be completed . The staff all remained professional and respectful in spite of this woman
• TL

  Terry Lee

  Oct 1, 2026
  5.0
  The staff at this location go above and beyond. They took time to help me print a document from my iPhone notes. I was clueless on how to do this. Patient and kind! I wanted to leave a tip and they suggested a review. THANK YOU!
• TD

  Taylor Dodson

  Sep 30, 2026
  5.0
  Came in on my mother’s birthday and my guy Priyesh, helped me get a last minute gift together for my mother’s dinner. I’d recommend this place to everyone! Top tier customer service and everyone even wished my mother a happy birthday. 5 star service for sure.
• AW

  April W

  Sep 12, 2026
  1.0
  **1 star — The Muppet Factory** I'm traveling from out of state. Instead of UPS store to UPS store, my dad mistakenly shipped my package via USPS to this UPS Store with "hold for pick up" written on it. Tracking showed "delivered." I called the morning of the package's ETA, let them know of the mishap, they said they didn't have it, told them I would swing by and pick it up, and the UPS phone rep didn't say anything that contradicted this plan. Later, when I went to pick it up, they said they didn't have it, as if they had never received it. I called USPS customer service and even drove to a local USPS branch to track the package. USPS said it was delivered to its intended destination. I drove back to said destination, this UPS store. *Then* the manager-on-duty finally admitted they just toss USPS packages in a box and have the USPS mailman return them the FOLLOWING DAY; he did NOT say "same day". This is important because, according to USPS tracking, the package arrived 20 minutes BEFORE I called about the mishap. So, according the manager-on-duty, the package was at this UPS store before being returned to USPS the next day. In any event, this return policy was never mentioned on the phone, never mentioned in person, and only revealed after I'd burned a full morning and three trips. Not one person — not the phone rep, not the manager-on-duty — thought to say "Hey, we return those back to USPS". No apology. Not a single "Sorry you had to drive out here." Just a shrug and "We have some people in training" aka the phone rep I spoke didn't know about how misplaced USPS packages were handled. Great. Train them under a manager who can't communicate a basic return policy to a customer standing in front of him. Better yet, hire people who ask for help when they don't know what to do. Whatever's happening, its not training, it's a Muppet factory. Also, the manager-on-duty seemed to not understand that UPS does hold packages if "hold for pickup" is written on it. He just kept referencing P.O boxes. Look, even if that were the case, if customer called in explaining my situation, basic courtesy — not basic human decency —would be to hold it, especially when "hold for pick up" is written on the front. It's standard priority envelope, not a kayak taking up a bunch of room. And I wasn't shipping Christmas ornaments — I needed it ASAP. Now it's likely to be in the USPS return-to-sender track. Sure, my dad was the first Muppet, but that doesn't negate this terrible customer service, frustration, waste of time and gas by this UPS store. I intended to pick up my package and scan some documents while there. Never mind. I'll go elsewhere. Seems to me that if your needs are routine — buying a stamp, shipping a box — these Muppets will probably get it done. The moment anything requires mid-tier problem-solving, you are talking to an animated screensaver. They are trained to recite three lines and hope you go away.

Frequently Asked Questions About The UPS Store