The UPS Store

Reviews

• AT

  Ari Tay

  Sep 13, 2026
  5.0
  I am so pleased with my recent experience and the customer service I received from Buffy, I believe that was her name. I had a package I desperately needed to ship to a customer on Saturday and unfortunately my usual UPS store in mechanicsville closed early. I looked up the closest one still open and headed to this location. I got there minutes before close, with a sleepy toddler in tow, and was pretty overwhelmed. Buffy was so kind, she offered a friendly smile and kind words, did not rush me even though it was closing time, she even offered to tape my package up for me so I didn’t have to purchase a roll of packing tape. I told her how much I loved the hardware part of the store in comparison to my local tractor supply in New Kent and she let me know it was a family owned store and we chatted a bit. The drive from my house to this location is a little over a half an hour but I will happily make it from here on out so I can support this lovely location. Nowadays friendly customer service is hard to find, especially at closing time and I can’t thank this kind associate enough for making what was a stressful day, turn into a pleasant one!
• DD

  David Dieter

  Jul 2, 2026
  1.0
  **ABSENTEE OWNERSHIP** Phenomenal service from the employees on site. The absence of the owner shows in the inability of this location. The employees on site do their absolute best with the tools they are given. A UPS Store is not a 'turnkey operation' but any complaints to corporate will fall on deaf ears. Still a great place for what services are available. The employee you will typically see on site is very knowledgeable. Just make sure you come prepared so they can help you. Don't let this scare you away from accessing this location, just know that the owner does not care about the health of this business as long as they meet their bottom line.
• KK

  Kristine King

  Jun 8, 2026
  1.0
  The clerk at the UPS Store at 360 Hardware on Rt 360 was rude and had not one kind word. Never even smiled. We all have stuff in our lives, but you don't bring it to work! The clerk at the 360 Hardware said they get nothing but complaints about her.
• EB

  Ellie Blackburn

  Apr 16, 2026
  5.0
  I wanted to speak out about the UPS Store here. I have been here numerous times for Amazon returns, as well as my husband. We have never had any employee be rude or disrespectful. We are thankful that the store accepts Amazon returns and we don't need to drive all the way into Mechanicsville and wait in very long lines for returns. The hardware store is clean, organized and has many items to choose from. Thank you!
• MH

  M H

  Jan 5, 2026
  4.0
  This UPS store is inside of the hardware store

Frequently Asked Questions About The UPS Store