Primo Brands Delivery

Reviews

• DR

  Donnel Roderick

  Apr 29, 2026
  1.0
  Worst water delivery company ever their apps don’t even operate properly when you’re trying to schedule things and then over schedule water and then charges you for it as well never will use them ever again stay away from them, especially due to the amount of better off just going to the store
• ZT

  Zoltan Torrico

  Apr 17, 2026
  1.0
  Not usually one to review but wanted to make sure to review this based on a letter i received today…offered 1 free 5 gallon Mountain View water based on past disruption…which is funny because I’ve never fully received a refund for 3 bottles that were owed. The water itself is great…the service this company is not. Do yourself favor and find another source.
• AR

  Akash Rehman

  Jan 30, 2026
  2.0
  Not a clean facility. Tough dock to back a 53
• DD

  Danny

  Jan 8, 2026
  1.0
  Reviews are true. This service really sucks. I've been using them for about 1.5 years and since they got bought out, it has been atrocious. Missed deliveries, random deliveries and bills for items I never ordered and not in my account, website barely works, horrible (read: no) customer service. When they randomly delivered water to me that I didn't order, it took 3 phone calls (and 3 un-responded to emails) to get them to 'credit' me. Wouldn't even refund it. Prices have increased. Service remains atrocious. Force recurring deliveries that I have to cancel because I can't store more than 10 bottles on site, and even though I regularly cancel the 3 upcoming monthly deliveries on my calendar, I'll login a week later and the delivery is magically no longer cancelled. The rental and service fees have also increased, and they keep increasing them without notice. Last I checked, a water cooler is not an appreciating asset, but the rental fee I am paying for my hardware has nearly doubled in the last year. The drivers are nice and the few I've interacted with have all told me the company has gone downhill and they know the service sucks and they aren't happy dealing with it. If your own employees don't like you, you know you suck.
• DM

  Davron Muslimov

  Jan 4, 2026
  1.0
  I cancelled 6 months ago. Noone is picking up cooler, and they keep charging for rent. I called thousand times with same inquiry. What a hell is wrong with you guys?

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