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Primo Brands Delivery

3.0
(174 reviews)

Business Details

7408 Lockport Pl, Lorton, VA
22079, United States
(800) 492-8377
https://www.water.com

About

Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.

Location

Primo Brands Delivery
7408 Lockport Pl, Lorton, VA
22079, United States

Reviews

3.0
174 reviews
5 stars
87
4 stars
0
3 stars
0
2 stars
2
1 star
85
  • MF
    Moses Frisby
    Oct 1, 2026
    1.0
    Not a great experience, orders are consistently wrong, my site keeps running out of water and they never fully pick up our empties. Customer service is no help. Even their "VIP" service. Last year there were many times where I have had to go to the warehouse and pick up waters and cups myself. I have been having these issues again of the drivers not leaving the set amount of waters and cups each delivery again, and will probably have to take a couple trucks to go grab waters myself as one of my buildings is currently out. Shout out to Jerry as he is helping as best he can, I feel like there are no proper escalation routes for issues like this. Last time I called customer service and asked for the correct amount of water to be delivered they said they "couldn't guarantee anything and we will contact the branch" unacceptable. Completely unacceptable.
  • ZB
    Zack Brown
    Jun 15, 2026
    1.0
    Delivery did not show up. Was not communicated in anyway. This is not the first time.
  • RC
    Robert Carkin
    May 27, 2026
    1.0
    Really horrible company. Was supposed to exchange a dispenser today and just took the old one and left. Now I have no dispenser for my water.
  • DR
    Donnel Roderick
    Apr 29, 2026
    1.0
    Worst water delivery company ever their apps don’t even operate properly when you’re trying to schedule things and then over schedule water and then charges you for it as well never will use them ever again stay away from them, especially due to the amount of better off just going to the store
  • ZT
    Zoltan Torrico
    Apr 17, 2026
    1.0
    Not usually one to review but wanted to make sure to review this based on a letter i received today…offered 1 free 5 gallon Mountain View water based on past disruption…which is funny because I’ve never fully received a refund for 3 bottles that were owed. The water itself is great…the service this company is not. Do yourself favor and find another source.

Frequently Asked Questions About Primo Brands Delivery

What types of beverages does Primo Brands Delivery offer?

Primo Brands Delivery offers a wide range of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION®.

Where is Primo Brands Delivery located?

Primo Brands Delivery is located at 7408 Lockport Pl, Lorton, VA 22079, USA.

Brand Certified Facts from Primo Brands Delivery

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