The UPS Store

Reviews

• BR

  Brennah Russell

  today
  2.0
  I went to drop off a package, I had to print a few pages and a label for the package. The consultant (he was newer and very nice) told me the charge of $5 and then after I printed and handed him my package the owner told him to suspend the charge. The newer worker then told me I was all set to go and to have a good day. I later received an email saying I had an outstanding balance and if I did not pay it I would not be able to utilize services. Included in the email, Mr. Lee gave me the wrong phone number for the office, wouldn’t answer the phone when I called the office to pay the balance, and has since texted me demanding payment. Keep in mind he was right next to his newer employee and refused to help him, he just yelled at him the entire time we were in the store, I felt so bad for him. I’m super disappointed with this UPS, I use to love coming here to drop my packages off, Brandon was the best. I’m a full time employee. Like most of us, we don’t have time during work hours to stop in and make a payment that they should’ve caught right away.
• BW

  Brian Wegener

  Oct 5, 2026
  1.0
  UPS will email you that a signature if required to get your money. I try never to use them when I can. Every single time I have problems. And the staff is not helpful.
• GT

  Glenda Turner

  Oct 5, 2026
  5.0
  Customer friendly service.
• JJ

  Jada

  Aug 30, 2026
  1.0
  The customer service was very curt and rude. Not sure of the man’s name but not only was he rude, he clearly tried to charge me the highest shipping (almost 60 dollars for 3 day shipping) instead of the 20 bucks I ended up paying after asking him to change it to the slowest shipping. I won’t be back to this location.
• JM

  JM Medina

  Aug 23, 2026
  1.0
  I am writing this to share a deeply frustrating experience with the customer service at this UPS Store location. The attendant working the counter at 1:00 PM today provided an unacceptable level of service that was both unprofessional and downright hostile. To start, the worker literally called customers over as if we were dogs, completely lacking basic courtesy or professional respect. Throughout the entire interaction, he maintained a heavily condescending tone and an off-putting, intense eye contact that made the environment feel extremely uncomfortable. His overall demeanor gave off the clear impression that he genuinely hated assisting people and resented having to do his job. His behavior was borderline disrespectful and completely inappropriate for anyone working in a customer-facing role. Because of this experience, I will never do business at this UPS Store again. I strongly urge management to review the shift on 8/23 at 1:00 PM and address this employee directly—he seriously needs to be retrained or replaced.

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