The UPS Store

Reviews

• IF

  Ishu Fenner

  Mar 4, 2026
  1.0
  I had a very disappointing experience at this UPS Store location. Before I even got in line, I went up to the clerk and asked if I could use their tape or if I needed to purchase some. He snickered and didn’t respond. I asked again, “Does that mean I can use your tape or do I have to buy it?” He finally said I would need to buy it. So I purchased the tape and got in line. While I was taping up my boxes, I overheard him offer to tape two other women’s boxes for them at no charge. That’s when I became concerned about the inconsistency. When I got to the counter, I politely asked why I was required to buy tape while he offered to tape their boxes. He snickered again and refused to answer me. After snickering more times and ignoring me for several minutes. He avoided eye contact and would not respond directly to my question. I told him I was just asking for clarification and didn’t understand why he wouldn’t communicate with me. After repeatedly asking for an explanation, he finally said, “Those were Amazon packages.” I explained that mine were Amazon packages too, but he still didn’t provide a clear answer and continued to ignore me. I then asked for his name, and he refused to give it to me. In the end, he charged me $4.99 plus tax for the tape anyway. I have never experienced this level of dismissiveness and unprofessional behavior. Being ignored, snickered at, treated inconsistently in front of other customers, and then refused a name when I asked was extremely frustrating. I’m a regular customer, and this experience was very disappointing.
• BJ

  B James

  Sep 8, 2025
  1.0
  Messy, slow service, unprepared to do business. I went to USPS.
• RN

  Russell Nemiroff

  Dec 5, 2024
  5.0
  This store is fantastic—The staff here are incredibly friendly, professional, and always ready to help. We use this location for shipping packages and Amazon returns mainly, and they always make the experience easy and stress-free. What makes this location truly special is the owner, Marlon. He always remembers me and my family and greets us warmly with a big smile every time we walk in. It’s such a personal touch that makes us feel genuinely welcome and appreciated as customers. The location is also super convenient, making it easy to pop in and get everything done quickly. It’s clear they prioritize excellent customer service, and I always leave feeling like a valued customer.
• DG

  Dana Goslee

  Aug 8, 2022
  5.0
  UPS in Great Falls Va., has the best customer service ever! They always go the extra mile for their customers, and everything they do is with a smile! Thanks team for all you do, we appreciate you! :)
• EM

  Evgeny M.

  Feb 10, 2016
  5.0
  I usually don't write reviews, however, this time I wanted to say thank you to Great Falls's UPS friendly staff. Having a mailbox at The UPS Store made our business life much easier, in addition to all the extra services they have, they also offer 24/7 access to all mailbox holders. Highly recommend!

Frequently Asked Questions About The UPS Store