The UPS Store

Reviews

• HA

  Hussein Ali

  5 days ago
  5.0
  Great experience at this UPS Store! The owner was super nice and helpful. I came in to ship a package and they helped me with the packaging and made the whole process really easy. The customer service was excellent and I really appreciated how friendly and helpful everyone was. Definitely recommend this location!
• SM

  shahad mubarak

  5 days ago
  5.0
  I had a wonderful experience at this UPS Store! The staff were extremely friendly, professional, and helpful. They truly went above and beyond to make sure I was taken care of and made the entire process quick and easy. Their customer service was excellent, and I really appreciated their patience, positive attitude, and willingness to help.
• MS

  Marwah Shaghati

  5 days ago
  5.0
  Excellent experience at This UPS Store! I stopped by to drop off an Amazon return, and the process was quick and hassle-free. The staff was friendly, professional, and efficient. They scanned my QR code right away and provided my receipt without me even having to ask. The store was clean, organized, and welcoming. The owner is very friendly and always greets customers with a smile. Great customer service every time.
• MA

  Munawr Amin

  6 days ago
  5.0
  I had a great experience at The UPS Store in Fairfax! The staff was friendly, professional, and very helpful. They made the whole process quick, easy, and stress-free, and I really appreciated their excellent customer service. It’s clear they care about their customers and take pride in what they do. Highly recommend this location!
• PL

  Phuong Le

  Aug 13, 2026
  1.0
  Very poor customer service from the female owner. This is not the first time but multiple times. I came to return a package. After scanning this owner of the shop demand me to bring the package to where she needed it to be. When I refused to, she asked how I brought it over a d that I can't bring the package the end of the store. The store is not even busy. What kind of customer service that making the customers work for the shop? And she doesn't seem to need our business. Her exact words were: "next time, don't come here anymore". There is a male owner who seemed nicer and more educated that I believe he keeps the customers coming back. VOID THIS UPS AT GREENBRIER as much as possible. Don't bring business to this kind of owner. If you don't want to do lifting and heavy job, hire someone to help, not asking your customers. Your customers are not your employees.

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