The UPS Store

Reviews

• VR

  Val Milan, Realtor

  Aug 6, 2026
  3.0
  👍🏻Convenient Location, Disappointing Service👎🏻 This UPS Store is the most convenient location for me, but unfortunately, it has become one of the most frustrating. Here is one of those days. It was late morning on a weekday, and there were 13 customers waiting in a very small lobby, including elderly customers and people with children. Despite the long line, there were two managers on duty. The male manager wasn’t even wearing a name tag. The biggest issue wasn’t that the store was busy—it was the complete lack of urgency. The male manager worked at an extremely slow pace, spoke slowly, casually walked around, and made no apparent effort to reduce the wait time. When the customer he was assisting mentioned that so many people were waiting, his response was, “Don’t worry, you’re fine. I’m used to having a line of people.” Instead of recognizing that customers had been standing there for a long time, he seemed completely unconcerned. I waited more than 20 minutes just to drop off two packages, a transaction that should have taken less than a minute or two. Unfortunately, this wasn’t my first negative experience with the same manager. On a previous visit, I paid him to notarize documents and also paid to have copies made. After submitting them to the court, I was informed that the notarization had been completed incorrectly because the signatures and dates had been placed in the wrong locations. As a result, the court could not accept the documents, and I had to spend additional time and money correcting a mistake that should never have happened. I understand that every business has busy periods, but customers deserve to see managers leading by example, working efficiently, and respecting everyone’s time. Based on my experiences, I hope this store improves both its customer service and attention to detail.
• KS

  Katy Shepard

  Aug 5, 2026
  5.0
  Cecelia is a PERFECT Employee. Lovely Person.
• BW

  Beth Wiegan

  Aug 4, 2026
  5.0
  Megan had this store rocking this morning. She was the only one behind the counter and was working four customers at one time. Great job taking care of all her customers with a genuine smile on her face.
• PO

  Paul O

  Jul 30, 2026
  5.0
  Staff are always friendly and helpful
• SH

  Schelby Hall

  Jun 13, 2026
  5.0
  The associates in this store are very friendly. Including but not limited to the girl with the purple hair, the younger male with the blonde hair and James. Thank you for taking good care of your customers!