The UPS Store

Reviews

• KG

  Kelley Graves

  Sep 29, 2026
  5.0
  Ease and speed of transaction. Friendly customer service.
• AJ

  Amberly Johnson

  Aug 31, 2026
  1.0
  Beware of this location…. My elderly parents recently visited this UPS location seeking assistance with a shipping situation while traveling. Their luggage had been left behind in another state, and both the hotel where the luggage was located and a local UPS store had given them instructions on how to handle the shipment. They came to this location simply trying to follow those instructions and print a shipping label so they could email it to the hotel and have their belongings sent home. Unfortunately, they were not given a meaningful opportunity to explain the situation. As my father attempted to explain what they had been instructed to do, an employee repeatedly interrupted him. At one point, the employee exclaimed, “You expect us to go get this package for you?” This was not what my parents were asking, but they were repeatedly interrupted before they could clarify. The employee continued to say, “We don’t do that,” rushed them through the interaction, and ultimately made them feel embarrassed and unwelcome. To be clear, my parents are older, but they are perfectly capable of explaining themselves when they are given the chance. The issue was not that they were unable to communicate; it was that this employee refused to listen. A simple explanation of what the store could or could not do would have been perfectly acceptable. Instead, they were interrupted, spoken to dismissively, and effectively shamed out of the store. Whether or not this UPS location was able to assist with their specific situation is not the main issue. The issue is the way they were treated. Basic patience, professionalism, and the courtesy of allowing a customer to finish explaining their situation should be expected. I sincerely hope management addresses the way customers, particularly older customers, are treated at this location.
• VR

  Val Milan, Realtor

  Aug 6, 2026
  3.0
  👍🏻Convenient Location, Disappointing Service👎🏻 This UPS Store is the most convenient location for me, but unfortunately, it has become one of the most frustrating. Here is one of those days. It was late morning on a weekday, and there were 13 customers waiting in a very small lobby, including elderly customers and people with children. Despite the long line, there were two managers on duty. The male manager wasn’t even wearing a name tag. The biggest issue wasn’t that the store was busy—it was the complete lack of urgency. The male manager worked at an extremely slow pace, spoke slowly, casually walked around, and made no apparent effort to reduce the wait time. When the customer he was assisting mentioned that so many people were waiting, his response was, “Don’t worry, you’re fine. I’m used to having a line of people.” Instead of recognizing that customers had been standing there for a long time, he seemed completely unconcerned. I waited more than 20 minutes just to drop off two packages, a transaction that should have taken less than a minute or two. Unfortunately, this wasn’t my first negative experience with the same manager. On a previous visit, I paid him to notarize documents and also paid to have copies made. After submitting them to the court, I was informed that the notarization had been completed incorrectly because the signatures and dates had been placed in the wrong locations. As a result, the court could not accept the documents, and I had to spend additional time and money correcting a mistake that should never have happened. I understand that every business has busy periods, but customers deserve to see managers leading by example, working efficiently, and respecting everyone’s time. Based on my experiences, I hope this store improves both its customer service and attention to detail.
• KS

  Katy Shepard

  Aug 5, 2026
  5.0
  Cecelia is a PERFECT Employee. Lovely Person.
• BW

  Beth Wiegan

  Aug 4, 2026
  5.0
  Megan had this store rocking this morning. She was the only one behind the counter and was working four customers at one time. Great job taking care of all her customers with a genuine smile on her face.