The UPS Store

Reviews

• SB

  Shelby Burns

  today
  5.0
  The lady’s who always work in the morning are always so extremely helpful. They are the only reason I keep coming back even with all the annoying construction. Props to them!!
• BM

  Bobbi M.

  2 days ago
  1.0
  Rude, condescending service over a simple Amazon return I came in today at 2:30 PM to make an Amazon return, and a young person who identified himself as William told me he was going to charge me $100 because my box wasn't taped. I offered to buy tape, and he said even if I did, he would still charge me $100 because that would count as them packing the box. I never asked him to pack anything. The items were already neatly packed in the box. He also had an issue with the Amazon label. Amazon sent me one label for a set that came in two boxes, and an Amazon representative told me one label was all I needed. William said I would have to pay additional fees to print another one. I'm pretty sure he was trying to charge me fees that don't exist. His tone was rude and condescending the whole time, and he just didn't want to do his job. I was never rude to him, and I never asked for a handout. I asked for the owner's name and he refused to give it. I will also be filing a formal complaint with Amazon. Having this person represent your store is a poor choice.
• NB

  neyda barahona

  4 days ago
  5.0
  Everyone at this ups is fast paced and knowledgeable about their job. The ladies that work here always greet me with a smile and have me in and out in no time. I’ve never seen them treat anyone differently!
• JT

  Junior Tx

  Sep 24, 2026
  1.0
  Never have a package sent to this store for pickup; they rip you off for $25 just to receive it. It’s a total scam: on top of their high shipping costs, they overcharge you for no reason at all.
• SJ

  Stephanie J J

  Sep 22, 2026
  2.0
  **EDITED TO ADD**: I spoke with the manager of this store, who was gracious and professional and agreed that this behavior was neither professional nor acceptable. I appreciated the time they took to listen and understand the situation, as well as their reassurance that they would take the necessary steps to prevent this type of response from happening again. I had one of the most bizarre and unnecessarily hostile customer service experiences I’ve had in a long time at this UPS Store. That was especially disappointing because I’m a regular customer and, until now, have generally had no complaints. I came in with two separate return packages and was assisted at the counter by an employee named Alison. Each package had its own QR code, and there was a misunderstanding between us about the codes. It was a minor mix-up that should have taken only seconds to resolve. Instead, Alison was combative and continued to escalate the interaction. I was so confused by her tone that I asked her twice why she was turning it into an argument. She responded, “You started it.” There is no version of this situation in which telling a customer “you started it” is an appropriate or professional response. She escalated an honest misunderstanding and then blamed me for the confrontation. Given the similar experiences described in other reviews, I hope management takes this seriously rather than dismissing it as an isolated complaint.

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