The UPS Store

Reviews

• LL

  Lorena

  2 days ago
  1.0
  UPS Kingstown I believe the manager questioned what was in my shipping box. I told him the price because I know that is important. However, he wanted specific details. I have been to this UPS in the past, and no one ever questioned the exact content of my package. I have seen the same guy there not question orher patrons. He had a very unfriendly disposition. Be careful, not all are treated fairly.
• KL

  Kathy Ledger

  3 days ago
  5.0
  Great staff, great service. Have been using this mail center for years and all employees are very helpful and respectful even when line is out the door waiting for assistance.
• JP

  John Pak

  Apr 18, 2026
  1.0
  Went to UPS Kingstowne Center Dr. to drop off Amazon package return. There was a long line for the services around 3:30 PM. One of UPS associates ask if I drop off something and I said yes. Then, he said there was a scanner in the back and I've tried to scan the Amazon return QR code sheet and it did not work. So I've asked the guy for help. He looked at me once and kept writing something. Other people on the line said he should help me, but I was hesitant to go back to the my previous spot on the line because there were 5-6 people waiting on the line. Then I asked people if it's okay to stand back on the line and they said it's okay. THIS UPS CENTER ASSOCIATE WHO WAS SUPPOSED TO HELP CUSTOMERS DID NOT HELP AND PUT THEIR CUSTOMERS ON THE INCONVENIENT SPOT. Either they could say, "Please go back to your spot. Will help you in a minute." or "Can you accept his dropoff package?" Their scanner machine kiosk did not work, but their scanner on the counter worked. I think this UPS store was below par as Amazon Dropoff center.
• AU

  Amy Underwood

  Apr 15, 2026
  5.0
  They are always fast and helpful.
• CG

  Carlos G.

  Mar 24, 2026
  5.0
  Friendly stuff, excellent service

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