United States Postal Service

Reviews

• BC

  Bailey Clayton

  5 days ago
  1.0
  Took 4 tries to get them to finally fix our mailbox lock so we could access our mail. Asked them to take it out at least so we could pick up our mail from the post office. 3 weeks, 4 phone calls, and 2 in person visits, the request is finally submitted.
• UU

  Undertaker

  5 days ago
  1.0
  I have been coming to this location for years, but this morning was completely different. I walked in, and there was no line. I simply asked for a box to mail a T-shirt. I selected a box, placed the T-shirt inside, and filled out the “To” and “From” sections. I then walked up to the counter and asked for help taping it up. Since this was my first time using this specific type of box, I had some questions. Gloria was the customer service representative. She looked at me with disgust and told me that the tape was on the box and that I needed to take it off and tape up the box myself. I asked if she could give me an example of how to do it because I did not fully understand the process. I was simply asking for help. She told me to do it myself and said that if I needed help, the instructions were available on the website. I asked again, “Can you please give me an example?” Instead of helping me, she chastised me and told me to leave the line because people had now accumulated behind me. So I did. I walked to the back of the line, which now had six people behind me. I was the seventh person in line, even though I had already been at the counter and was ready to pay. Gloria’s behavior was extremely disappointing and unprofessional. She was completely rude and showed no concern for my need to receive instructions on how to properly tape a package according to USPS requirements. After waiting in line again and being forced to go to the end of the line, Gloria continued to be rude and asked me, “Why would you ever need help taping a box?” I explained once again that this was my first time mailing a package using this type of box and that I needed assistance. After the transaction was completed, she looked at me and started laughing, calling me stupid. All I needed was some assistance understanding the proper procedures and requirements for mailing my package so that it would arrive safely. Instead, I was treated with disrespect and made to feel embarrassed for simply asking for help. This was the worst experience I have ever had at this location. If someone is working in customer service, they should be willing to assist customers who have questions and treat them with basic courtesy and respect. Shame on you, Gloria.
• MM

  M

  6 days ago
  4.0
  The self-service kiosk is a fantastic addition. However, two would be better. Long lines for human and kiosk happen frequently here.
• JS

  Juan Serrano

  Sep 19, 2026
  5.0
  Who ever was working today Saturday, 9/19/26, at the clerk desk was exceptional! I didn’t get her name but I know she’ll remember us because we cut a box in half to ship a birthday gift for my sister. Really want to make sure she gets the recognition she deserves. Keep up the great service!! 5 star 🌟
• JN

  Jennifer Nguyen

  Sep 1, 2026
  2.0
  Customer service needs to be worked on not sure of her name but she is mexican, that! I am sure of. I usually carry a pen in my bag but today unfortunately I didn't, so I was called up to her counter and asked "May I please borrow a pen?" And she said "yes" and threw it at me and continued logging into her computer. She could of asked me nicely to move to the side for her next customer but she got annoyed and told me "how about you move over there, you're still filling out the address I need to work on the next customer" very rude condescending tone! patience need to be work on and manners including, if i treat you with respect I need that not everyone is unhappy like her.

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