The UPS Store

Reviews

• AG

  Angie Gardner

  6 days ago
  1.0
  Arrived at 5:01pm and employees and a customer still inside and they wouldn’t let me do a return. It would’ve taken just a few minutes. I should’ve served sooner but my goodness. We’re is the customer service?
• LC

  Lucy Curtis

  Jul 28, 2026
  5.0
  Afton was super helpful with my Amazon returns. I was explained what and how to use the self kiosk if I ever need to return one of those that requiere you to bring your box and label.
• RS

  Rita Sannar

  Jul 21, 2026
  5.0
  Quick, convenient, friendly service
• JF

  Julie Blewett Frost

  Jul 20, 2026
  5.0
  Very helpful staff. The store is always busy. They should open another store in north Springville or Mapleton
• MM

  MarkandMandy Mathews

  Jun 30, 2026
  1.0
  The UPS store is the most dishonest business I have ever worked with. I sent an important package that included everything for my daughter’s visa to Brazil- a passport, birth certificate, FBI clearance, and several notarized documents, in total worth about $450 through this store. It was supposed to arrive at an office in Salt Lake the next day. Instead, it was lost or destroyed, no record of what happened to it, and NOBODY cared. They callously sent me a check for $170 without even asking me what was in it or what it was actually worth. I’ve gone in person, I’ve written emails, I filed complaints, I’ve called over and over, but as far as UPS is concerned, this is not their problem and they are done with it. It has been 5 months and No one returns my calls, no one cares that I was not reimbursed for a very expensive package, and I will never see another dime. Worst business ever.

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