The UPS Store

Reviews

• SS

  Senia

  4 days ago
  4.0
  We go to this UPS location a lot. They are always very busy, but, the employees do a great job of getting everyone through quickly. The only reason I don’t recommend this location as often as I would, is the parking. It’s horrible. I even have a handicap placard, and because the parking is so limited, someone without handicap needs is almost always parking in the handicap stall as well as the side stall designated for loading and unloading in a wheelchair or other device. I’m sure they have the “I’m just running in for a minute” attitude typical of those who illegally park in designated disability parking.
• MD

  Michelle Damico

  Jul 2, 2026
  5.0
  Great customer service and they’re super quick. Thank you.
• JB

  Jacob Bezzant

  Jun 27, 2026
  5.0
  Staff was efficient and took care of a large group of people very quickly, very impressive. Now Lucy at this location did not help me directly, but was beyond impressed with her ability to take care of customers quickly and help others with questions and things. The other staff were fantastic, but she was going above and beyond. Helped with keeping things run smoothly.
• LW

  Lisa Wilson

  Jun 22, 2026
  5.0
  I love this place! The help is always friendly and efficient. There can be long lines, but they move very quickly. The staff is always knowledgeable and helpful.
• CG

  Chandra Gressmen

  Jun 8, 2026
  1.0
  One star only because zero stars isn't an option. I chose UPS for a reason—not USPS. If I wanted USPS handling my package, I would have gone directly to USPS. I paid over $60 for overnight shipping because I expected UPS to deliver the package the next day, as promised. Instead, the package was never delivered. The address was accepted by your system, I was given a tracking number, my payment was processed, and everything appeared to be in order. Then the tracking information started sending me all over the place with conflicting updates and no clear answers. The package never reached its intended destination, and nobody could seem to tell me where it actually was. What makes this even worse is that I was never informed that the address was supposedly undeliverable, nor was I told that the shipment could be transferred, delayed, returned, or otherwise fail to arrive as expected. Had I known any of that, I would have taken my business elsewhere. Eventually, the package was returned to sender and showed up at my house nearly two weeks later. Thank God it eventually arrived, because for a while it appeared to have completely disappeared. I was genuinely concerned that it had been lost for good. The contents were important, and the lack of communication and accountability throughout the process was unacceptable. This is not my first issue with UPS. It is not my second or third, either. Over the years, I have experienced repeated problems involving poor communication, lack of disclosure, incorrect information, and failures to properly inform customers of important details regarding their shipments. The most frustrating part is that customers are left chasing answers and trying to track down packages while UPS passes the responsibility elsewhere. I paid UPS. I trusted UPS with my shipment. UPS failed to deliver the service I paid for. This experience reminded me exactly why I stopped relying on UPS whenever I had another option available. Going forward, I will be using FedEx. After years of recurring issues and this latest disaster, UPS has completely lost my trust.

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