DHL Express Service Point Salt Lake City

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• FA

  Fernando Aguilar

  2 days ago
  1.0
  La empresa DHL no se hace responsable de los pedidos perdidos, si le reclamas ellos no te dan una solución clara solo te dicen que hables con la tienda en la que compraste el producto, no es una agencia de envíos recomendable.
• TS

  Tala Sweidan

  4 days ago
  5.0
  Yessenia at DHL was absolutely amazing! She was so kind, patient, and helpful throughout the entire shipping process. She answered all my questions, made me feel reassured, and went above and beyond with customer service. You can tell she truly cares about helping customers and making sure everything is done correctly. Thank you, Yessenia, for making the experience smooth and stress-free!
• JF

  Jesús Gregorio Fernández

  May 12, 2026
  5.0
  La mejor de DHL, una paciencia absoluta, bella persona muy amable, en pocas palabras. Excelente
• M

  Mizuki Ito (センニン カムイ)

  May 6, 2026
  1.0
  Sent my PC over to Japan when I moved, failed to get through customs twice despite the representatives saying it’ll be fine. Over two months later it arrives and it’s broken beyond simple repairs. Don’t trust DHL with anything that’s valuable, they will find a way to break it or delay it for months while promising a few days.

Frequently Asked Questions About DHL Express Service Point Salt Lake City