DHL Express Service Point

Reviews

• VA

  Veronica Azzi

  2 days ago
  1.0
  My experience with DHL has been unbelievably upsetting and mishandled from start to finish. What was supposed to be a deeply personal and joyful surprise for our family — sharing that we are expecting our first child — was completely ruined due to DHL’s failures, delays, and lack of care. For nearly two weeks, our package was held in Germany with no delivery, despite repeated promises that someone would call us back daily with updates. Those calls either never came or provided no real answers. We spent countless hours trying to get information while being passed around between departments and receiving conflicting explanations. To make matters worse, DHL required us to explicitly disclose the contents of the package in order to move forward with delivery. We had to explain that the package contained two mugs and ultrasound photos inside a card — the very surprise announcement we had carefully planned for our family. Instead of handling that information discreetly, those details were emailed directly to my mother-in-law before the package even arrived at her front door, completely destroying the moment and surprise we can never get back. The situation then escalated further with threats that our package could be destroyed if we did not comply with ongoing requests, all while DHL could not manage to do something as basic as return a phone call or provide consistent communication. The entire experience has felt careless, invasive, emotionally distressing, and shockingly unprofessional. What should have been one of the happiest moments of our lives became a stressful and heartbreaking experience because of DHL’s repeated failures in communication, customer service, and basic human sensitivity.
• MS

  Martin Schroeder

  May 10, 2026
  1.0
  Shipping packages should be simple. DHL insisted on opening the package and inspect every item it contained. Some of the items were wrapped for birthday presents and had to unwrap them too. They insisted on opening the birthday cards etc. Everything had to be itemized with a dollar amount. One card contained $200 cash. That's a no no. I was told it's a DHL policy because they don't want to assist or facilitate money laundering. Really $200 ? Never again. This package went to Germany to my 19 year old son who is working there as a missionary for his church.
• JF

  Justin Finn

  May 8, 2026
  5.0
  These guys went above and beond to help me. I had the wrong paperwork and was late for another appointment and thye got me in and out super fast...
• BM

  Brent Madsen

  May 3, 2026
  5.0
  I shipped an envelope to Australia. I’ve used other DHL remote offices/vendors before. This location right at the SLC airport is the best! It goes right on the plane. I don’t have to worry if the field offices have picked up for the day or not. It’s well worth the drive to the actual ramp office.
• LM

  Lillian Mendizabal

  Apr 26, 2026
  1.0
  Terrible service. The drivers don't read and follow the instructions on how to deliver your packages to your home; they do whatever they want. It was a horrible experience I had with them. I will never used this service again at all.

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