The UPS Store

Reviews

• RJ

  Rochelle Jeske

  2 days ago
  5.0
  I was the only one and everything came and helped me. They all smiled and talked. Great customer service from all these employees Jessica. Did transaction Candice did packaging Todd make funny jokes Andy was so smile and pleasant and fun. Sierra greeted me first. Maddie helped me out the door.
• KH

  Kristin Hess

  2 days ago
  5.0
  I went in to send 2 packages and get a large printing job done. It was done much faster than competitors I have visited that had dedicated printing services and they were even able to cut my job down to size quickly and well (it was quite thick). Isaac took great care of me showing patience, courtesy and offering helpful suggestions the whole time. Will visit again!!
• DF

  Diane Frandsen

  Aug 12, 2026
  5.0
  I went in to meet with a notary. I had an appointment, and Kip was immediately available to help me. Everything was accomplished quickly and smoothly. Kip was very friendly and made sure a copy of my notarized document was emailed to me. This was my first visit to this UPS store, and I was very impressed. The store is very clean and efficiently run. I will definitely return.
• WW

  Whitman

  Jul 21, 2026
  5.0
  Daniel took very good care of me, and also my precious wife when we went to that UPS Store to return items to Amazon in a timely respective manner!! Kudos!!
• LV

  Laura Vanderbeek

  Jul 8, 2026
  1.0
  1 star review remains after spending so many hours fighting this. Update: (Aug 4, 2026) - after reporting UPS to the Utah Department of Insurance regarding paying the UPS Store $263.46 to pack & ship with a $5000 declared value and having only received $64.57, I finally received a check today for $5107.11 - add that with the check of $64.57, we are still $91.78 short but I am very please to have finally received almost the entire total compensation for this very expensive build and now I can buy another $1000 in gold leaf to complete the rebuild of this custom piece for my customer who has been waiting SINCE JUNE! Update: (July 21, 2026) I filed a complaint with the Better Business Bureau today; and with the Utah Department of Insurance who researched it and got back to me with the links and everything I would need to move forward with this. I now have a case number with both Insureshield by UPS and another case number with the Utah Department of Insurance. UPDATE (July 17, 2026): > After being publicly called out, the owner finally filed the claim—only for the system to issue a laughable payout of $64.57 on a $5,135.76 claim which didn't even include the full shipping & packing cost of $263.46. ​Let this be a warning to anyone using this location: The owner, Brad Lewis, is now trying to wash his hands of this by hiding behind a third-party insurance decision. Under the legal terms of the corporate Pack & Ship Guarantee, because this store packed and shipped my custom piece, his franchise is directly liable to make me whole. If the carrier’s insurance denies the claim over administrative loopholes (like missing box photos), that is a business loss for his store to absorb—not the customer. ​He took my money, promised it was guaranteed, his carrier shattered it, and now he is refusing to write the refund check his franchise legally owes me. I am taking this directly to The UPS Store Corporate Franchise Compliance division and filing a formal consumer protection complaint. Do not trust this store with your high-value items. UPDATE (July 10, 2026): Don’t be fooled by the owner's performative, polite public reply. Behind the scenes, Brad Lewis sent me emails attempting to blame my recipient for discarding a shredded cardboard box, demanded my personal "trust" and tried to worm his way out of honoring the official corporate Pack & Ship Guarantee. Because HIS store packed and shipped this custom $5,000 gold-leafed piece on the store's account, total liability legally sits with his franchise. The 1-star review stands. He only filed the claim number today after 2 weeks of avoiding responsibility because my online community started holding him publicly accountable. Thanks to them I now have a claim number and I will be making sure that he submitted the claim correctly with the $5,000 proof of value and pre-shipment condition videos, and did not submit it as a standard claim to shield himself from franchise loss runs. ORIGINAL REVIEW: Brad, the 33 year owner of this store lied to me instead of honoring the pack & ship guarantee and now I am out $5,000 plus the OVER $750 I spent to ship it. He said I have to have pictures of all sides of the box, there is nothing about that on the UPS page about the guarantee. And even though they packed it, shipped, and added their guarantee seal and have video of the entire process of the process pf making it, the refuse to honor THEIR guarantee. I declared the value of the base piece of the lectern at $5,000 and have hours of video showing my work. If you look closely at my photo you can see the box of 22k Baranabas Gold Leaf. There is $1000 worth of gold leaf on the base of that lectern. Due to the nature of the damage, the base must be replaced or anytime it could be moved in the future, the entire lectern could collapse. Some of the feet are shattered beyond repair, and the UV putty seals are cracked.

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