The UPS Store

Reviews

• SO

  Susan Olsen

  2 days ago
  5.0
  I had the pleasure of being helped by Todd when I visited your store. He was friendly, kind, efficient, and made the whole process quick and easy. I really appreciated his positive attitude and the smile he shared. Thank you for hiring people that genuinely care about your customers.
• JJ

  Jacob Jones

  6 days ago
  5.0
  Isaac helped me today! I came in with a print and ship job just 15 minutes before close. He made sure my package got shipped same day! Give that guy a raise!
• BA

  Ben Aanderud

  Jun 27, 2026
  5.0
  Eliza and the whole team went above and beyond. Highly recommend this place. I am from out of town and was impressed with the team there
• LR

  Lori Rodebush

  Jun 23, 2026
  5.0
  Isaac was so patient and helpful as I was trying to navigate about 15 returns to Amazon and things got a little mixed up. So thankful he didn’t make me feel bad. Need lots more Customer friendly employees like Isaac.
• DH

  Darby Holmes

  May 27, 2026
  5.0
  Follow-up feedback from my previous review: This took some digging and a few phone calls, but I was finally able to get the issue fixed. As I mentioned before, I had a large order shipped for a client — about 14 boxes, over $3,000 worth of inventory, and nearly $700 in shipping costs. I was told the tracking numbers would be emailed to me so I could easily forward them to my client. The email never came through, despite previous shipment emails working just fine. I needed the tracking numbers digitally so my client could easily track her inventory without manually typing in 14 separate 18-digit tracking numbers. Initially the store couldn’t help, so I called corporate. That part was honestly really frustrating. A tracking company in 2026 should absolutely be able to resend or pull up an electronic copy of tracking numbers tied to a shipment, name, address, or phone number. Just because my email didn’t go through shouldn’t make it nearly impossible to access documentation for such a large order. Luckily, Brad, the manager at the store I used, came to my rescue. He was incredibly kind on the phone, even though I was calling again and he knew it was going to be a hassle. I did happen to get a physical receipt (which I normally don’t do), so technically I had the tracking numbers and could have typed them in manually. But as a nursing mom with a newborn attached to me basically 24/7 plus four other little kids, it was just one of those first-world problems I really didn’t want to do that after paying $700 for shipping and digital convenience. Brad figured out a workaround despite the limitations of corporate’s system. He had the barcodes reprinted, scanned them, and manually emailed everything to me. I really appreciated the extra effort. I also have to mention Daniel again, the associate who graciously helped me right at closing time. He was fantastic and honestly doubled as my therapist after a long, frustrating day. And yes, the irony is not lost on me that this review probably has more characters in it than the 14 tracking numbers I could’ve manually typed in myself. At some point it became more about the principle of getting the service I paid for, otherwise I would have just used USPS — apparently I was feeling stubborn that day. All this to say: Brad and Daniel were great. Corporate was not. Their systems seriously need updating so digital receipts and tracking information are easier for customers to access and resend when issues happen.

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