The UPS Store

Reviews

• DD

  Devin

  Jul 21, 2026
  5.0
  Vincent is one of your best employees I made a lot of mistakes and he helped me through it with amazing patience
• CC

  Cameron

  Jul 21, 2026
  5.0
  Quick in and out every time. Staff is always knowledgeable, helpful and friendly.
• EZ

  Eric (Big E Z)

  Jul 15, 2026
  5.0
  Shoutout to counter clerk, this morning. Her personality was refreshing, singing "dancing queen" as she professional took care of my return, confirming if I desired a receipt then to top it off recommend i stay cool on this day of 100° or more. Kind goes a long way.
• TM

  Teddy Bear MSP

  Jul 3, 2026
  1.0
  I have given this place multiple chances. I don’t visit often, and every single time I have an awful experience. Forget long lines, they need to focus on how to be kind to others. There is almost never anyone at the counter when I enter the store. When there has been someone, a young hispanic girl, she completely ignored me and didn’t even acknowledge I was standing at the counter. Nothing. After a really awkward couple of minutes, she just rolled her eyes and went to the back, presumably to get her manager..? Another young Polynesian girl comes out and just stares at me. I’m really awkward, and my social anxiety is awful. I thought I had done something wrong, I PROFUSELY APOLOGIZED! I just had to drop off a package that was already labeled and paid for. She didn’t say a single word to me except “Receipt?” I didn’t understand and she said “DO YOU WANT YOUR RECEIPT”, she handed it to me and sighed and went to the back. I was dumbfounded, and ever since then I’m incredibly nervous to go here. I permanently switched to USPS, purely because I didn’t want to feel idiotic and ignored ever again. Please hire some real adults.
• GL

  good lord

  Jul 3, 2026
  1.0
  You’re better off shipping with the USPS right next door inside of the Harmons. The workers are incredibly rude. I’ve waited at the counter while I hear giggling and laughing coming from the back, I even had to yell “Hello?”. I have so many negative experiences with UPS now, the girls working are awfully rude. They don’t greet you, they don’t smile, I mean- if they are so poor at customer service, KEEP THEM IN THE BACK! I’m finally writing this review after my family members came to me with the same experiences. Once I came in 5 minutes before close (yes, I understand, but I was just dropping off a package that already had a label, this usually takes 30 seconds in and out) When I entered the employees just stared at me, like they had zero clue what to do. Instead of a greeting I was told “We’re closed. No- sorry we are closed. We shut everything down” I apologized profusely and asked if I could just drop the package off and go, a very rude young girl told me NO - and then another coworker stepped in and said he could take the package for me. I inquired about the hours on my way out, and was told I can leave and read the hours posted on the glass outside. I understand the frustration, and I do take responsibility, however these kids should not be working with customers if they don’t know basic customer service. Seriously, don’t even bother.

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