The UPS Store

Reviews

• LS

  Lorraine Salazar

  1 day ago
  2.0
  Whenever I go into this location, crowded or not the women directs me to the machine to process my Amazon returns. Im pretty positive she is in a management position, and I think its rude. She is short and to the point. Not very welcoming at all. Its no wonder the staff has the turn around they do -she doesn't seem very nice. I try to hit another location on my way home just to avoid this location.
• SB

  Sid Bailey

  4 days ago
  1.0
  I walked up to the counter with Amazon return to a lady with long dark curly hair who was just standing at a register seemingly waiting for the next customer. She just stared at me like I was an inconvenience for about 10 seconds without greeting me at all so I told her why I was there. She then, in a snotty tone, said “Okay well I’m kinda in the middle of something so someone else will have to help you”. I was stunned that I was treated like a nuisance. There were two other employees behind the counter clearly busy with packaging things and one of them had to help me. He was also spoke to me in a rude tone and seemed annoyed at my existence. Get better people UPS.
• HF

  Honest Feedback

  Sep 19, 2026
  1.0
  My UPS packages are automatically redirected to this location to help prevent porch piracy, and I genuinely appreciate having that service available. Unfortunately, I’ve had several disappointing customer service experiences at this location. On one occasion, I arrived just one minute after the posted closing time. An employee came to the door, acknowledged that I was there, and had enough time to tell me that I was late and they were closed—but still refused to retrieve my package. I had to make a second trip the following day. More recently, I received notification that a package was arriving shortly after I had already left town for a two-week trip. Knowing that this location only holds packages for one week, I proactively contacted the store, explained the situation, and asked whether they could give me a little extra time. The manager assured me that this would not be a problem. I appreciated the response and thought the issue was resolved. However, when I picked up the package this morning, I was instead lectured and chastised by an employee who told me, “I almost sent that package back yesterday. We only hold them for a week.” Clearly, the previous employee’s commitment to me was not communicated to the rest of the staff. That leaves me wondering: Who is the customer? I understand that businesses have policies, and I have no issue with reasonable policies being enforced. What I do have an issue with is being given an exception or accommodation by management, relying on that commitment, and then being treated as though I had done something wrong when I followed through. Customer service should involve communication, consistency, and treating customers with respect. Unfortunately, that has not been my experience at this UPS Store location. The package-holding service is appreciated, but the customer service experience here has left a lot to be desired.
• NT

  nikita tank

  Sep 5, 2026
  1.0
  I would like to share some feedback regarding my recent experience at the UPS Store. Scott, Landon, and a few other employees were working at the store. They could see customers coming in, but I waited for about 5 minutes without a single employee coming over to assist me. Unfortunately, this was not a good customer service experience. I completely understand and appreciate having young employees working, but it is important that all employees are trained to prioritize customers and acknowledge them when they walk in, even if they are busy with another task. A simple “I’ll be with you shortly” would make a big difference. I hope management can address this with the team and reinforce the importance of customer service and making customers feel welcomed and attended to.
• RU

  Reception UVEC

  Sep 2, 2026
  5.0
  We called this location while in the midst of quite a frenzy at our hospital with a mix up of picking up labs we needed sent out ASAP so the samples didn't become ruined. After a less than helpful phone call with corporate, we decided to give our local UPS a ring, aka here... NIGHT AND DAY difference. Very helpful while on the phone with this store, they truly were going above and beyond asking co-workers and collaborating to help us. It was a relief to have the situation understood and treated with the same urgency and level of importance as we were. They helped direct us up the line to finally get help then we had someone to us within 10 minutes of them confirming it would be picked up in the next hour. Not sure if they are connected to the store exactly but overall so helpful. Wish we knew the name of who helped us at this store but it was so so appreciated. We thank you and so do the animals who will get their results without needing poked again!

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