FedEx Office Print & Ship Center

Reviews

• JM

  Jennifer Medellin

  4 days ago
  1.0
  The only reason I gave a star is to leave a review, I went in needing help with how to ship an item I sold on EBay, the first thing I say to the employee’Mercy’ is I need help, this is my first time doing this, she had a very rude attitude and was not willing to help me understand what to do. I’ll never understand why people get jobs in customer service when they don’t even want to help the customers that come in. I hope she has additional training and gets talked to about how to handle customers and realizes the way she just behaved is unacceptable. I doubt any manager will contact me but I will report and file every complaint I can to aware Fed Ex of the type of employee they have in Wichita Falls Kemp location. She was happy for me to leave there and take my business to USPS just because I didn’t know what to do when I got there and asked her for help?!
• AS

  alaine Sampley

  4 days ago
  5.0
  just walk in with your return and QR code and its that simple
• SB

  Stephanie Burdsall

  Jun 25, 2026
  5.0
  Shipped 7 large packages. Seth helped as soon as we walked through the door and was speedy creating labels. Great location
• EG

  Eric Gates

  Jun 5, 2026
  2.0
  This is a review on this location AND FedEx in general. I had to use this service because a device needed to be returned for a vendor warranty repair. The vendor provided the shipping document. My first interaction went well, a very nice young lady prepared a FedEx box and packaging, as I no longer had original packaging. I believe she did a good job, as such a second start vs only one star. My vendor did not actually repair device. I had to use FedEx again to return a second time. Not a FedEx issue, BUT FedEx somehow lost my package. 10 days later, they don't show the package left this facility. I spoke to Seth three days ago. He was very nice and said he would look into it and see what he could find. He did call later that day stating he needed a little more time. Three days later, Seth has not communicated. I am disappointed with Seth to say the least. I called the location and they only told me to file a claim. They would not assist any further. I am not the actual FedEx customer, in their system. I can not file a claim, on line but after a couple hours of trying and arguing with their AI BOT system, I finally had a human to helped me file a claim. I did not understand why 'my claim' was not associated with my account. It took 3 hours and multiple calls before I realized my vendor is the claimant and maybe I'll be person receiving the funds. The whole process has been very painful. They lost my package and my attempts to be provided a just resolution has been way to difficult. I expect 7-10 days more to possibly obtain an offer. Pushing three weeks for maybe a solution and then I might be able to replace the device I use 5 days a week for home maintenance. My home is not being maintained, well it am, but it is more difficult. The whole FedEx experience, except for the one young lady, has been less then acceptable.
• CT

  Carlo Tan

  May 19, 2026
  1.0
  There's a staff work there his name is Keith his super Disrespectful to me and to my wife we went there to print some label because we do online selling and we trying to buy more shipping supplies and his complaining about its to much work to print labels and prepare so shipping supplies for us that isn't free we pay for it and for future reference go to other fedex store not here

Frequently Asked Questions About FedEx Office Print & Ship Center