United States Postal Service

Reviews

• BH

  Brittany Harvey

  1 day ago
  1.0
  Worst customer service EVER! They obviously don’t have a phone that they answer. Every number listed goes straight to a VM. Worst experience at a post office by far!
• KP

  kelly perez

  Jul 28, 2026
  1.0
  I want to share my experience so others know what to expect from this passport acceptance office. This is by far the worst and most incompetent passport office I have ever dealt with. The day before, I came in to process passports for my other family members. Because the appointment took much longer than expected, the staff instructed me to return the following day to complete my daughter’s passport application. My appointment was scheduled for 12:00 p.m., and I arrived at 12:03 p.m. Around 12:20 p.m., an employee named Sharon came out only to tell me that I was too late to be seen. I explained that their own office had asked me to come back that day to finish the process, but she simply walked back inside without offering any explanation or solution. After waiting for over an hour, I asked to speak with a supervisor. The supervisor was much more polite and respectful, but unfortunately told me they still would not be able to assist me. What disappointed me the most was Sharon’s attitude. She was rude, unprofessional, and told me she could not help me because she did not speak Spanish. My husband then explained the entire situation to her in English, yet she still refused to help. When I asked to speak with her supervisor, she even seemed to mock the situation by sarcastically responding that her supervisor did not speak English either. At no point did I expect to be served in Spanish. My husband communicated with her in English without any issue. What I expected was basic courtesy, professionalism, and a willingness to help—especially since it was the office itself that instructed me to return the next day to complete the application. It is extremely disappointing to encounter employees with such a lack of professionalism and customer service in a government office. People deserve to be treated with respect, regardless of the language they speak. I hope this office takes steps to improve its customer service and holds its staff accountable for the way they treat the public.
• JW

  Jeremy Walton

  Jul 13, 2026
  1.0
  Lost package. Twice went to location and told supervisor would call. Never a call, just moving on to next dissatisfied person in line.
• TP

  Texas Central Princess

  Jul 13, 2026
  5.0
  Good post office
• DB

  Drucilla Bowlin

  Jun 24, 2026
  5.0
  I had to go pick up a package, it was quick and easy.

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