The UPS Store

Reviews

• CC

  Cynthia

  Jul 3, 2026
  5.0
  I live not too far from this UPS so I use this location often. Everyone is always polite. Everyone is always helpful. I will always use this UPS !
• VW

  Verla Walker

  Jul 2, 2026
  1.0
  Using the online program to schedule a pickup for a prepaid envelope is impossible. I had to find an ups store and take it. You need to have a human available to get help because the online help was no help at all.
• DD

  Debbie DeWeese

  Jul 1, 2026
  1.0
  I have consistently had disappointing experiences at The UPS Store locations in Sugar Land. The level of customer service has been far below what I expect as a paying customer. During my most recent visit, the employee handling my transaction seemed more interested in looking around the store than focusing on me. I was standing right in front of them, yet I never felt like I had their full attention. Customer service should make customers feel acknowledged and valued, not like they're just another number being rushed through the line. The overall atmosphere feels like an assembly line where the goal is simply to move people in and out as quickly as possible, with little regard for courtesy or professionalism. Unfortunately, this hasn't been an isolated experience. I've visited two different Sugar Land locations, and both provided a similar level of service, which makes me question whether employees are receiving adequate customer service training. I also couldn't help but feel that the interactions were unnecessarily cold and, at times, even came across as rude. Whether intentional or not, customers should be treated with respect, patience, and professionalism. I'm new to the area and only visited these locations because I needed the standard shipping and business services that The UPS Store offers. However, based on my experiences, I will likely look for another business that values its customers and provides a more welcoming experience. If your concern about feeling treated differently because of bias is based on specific behaviors you observed, you could mention those details in the review. If you only have a general feeling without specific examples, it's usually more effective to describe the behaviors (such as being ignored, rushed, or spoken to disrespectfully) rather than stating that the employees were biased, since reviews tend to carry more weight when they focus on observable actions
• TU

  Tega Umaka

  Jun 22, 2026
  5.0
  Exceptional service. I originally came to buy a package but realized I needed cards printed too. Jenny was so helpful and the turn around to was so fast! This was really crucial for my business and she went above and beyond! Great staff too!
• GK

  Ganesan Kolandaivelu

  Jun 22, 2026
  5.0
  I came to this UPS store after going to several stores because I needed to pay duties and taxes for an international package, and finally after many attempts I found help at this store. The staff, Jenny, Ali and Pankaj provided excellent customer service. Overall the staff is very helpful and they try to help out the customer to the best of their abilities.

Frequently Asked Questions About The UPS Store