The UPS Store

Reviews

• FP

  Felix Palacios

  Jun 10, 2026
  1.0
  I planned to come in to ship a package using express shipping but as I arrived to the establishment, the worker attending me, who appeared to be maybe in high-school, was blunt and impolite while I spoke with him. He was rushing me to file any paperwork and would not bother explaining or waiting for me to process the paperwork! Atop this, after I reiterated to the employee the address, I had to have the package returned back to me due to an error in the address line and could not do anything about this! I was charged nearly $100 for a service that was rushed and improper as well as one that didn’t even get to its destination! When I came back to the business to try to intercept the package, a different employee was working at the counter and immediately had an issue with me, speaking in an aggressive and impolite tone simply because I was having this issue, and repeating to me the same exact thing over and over again instead of trying to help me address the situation. This was a complete hassle and waste of my money and time while trying to make sure that I could have my package shipped ASAP; in turn, I ended up having to delay this delivery for such a long period and was told that I would not be able to receive a reimbursement due to their company policy. There was a clear miscommunication or confusion as well as an issue with the management and training of the employees here, the staff here are incredibly rude and impatient. I would not recommend coming here to get your packages shipped.
• TA

  Tonya Austin

  Jun 10, 2026
  5.0
  Great customer service !! Professional!! I take all my returns to them !! Very helpful
• AT

  A T

  Jun 3, 2026
  5.0
  This is a great store. The young man who is here is very helpful and kind. No wait.
• JJ

  Jessie

  May 6, 2026
  1.0
  This location just ripped off my little sister. Avoid using this scaming UPS store. She had to send a fax, when asking the price the owner said, "we will get this faxed for you and see the price." She sent 15 pages, they charged $30! What a scam. The UPS store in Tomball charged $6. After looking at all the other people they over charged, I'm not surprised.
• XY

  Xiujing Yu

  May 4, 2026
  1.0
  This was my first time visiting this location. The staff member initially raised an objection regarding the items I needed to return—a point I understood and complied with. However, when I proceeded to make the return again, he informed me that I was also required to apply the tape myself. This is a very simple matter, yet at every other UPS store I have visited, I have never been told that I needed to handle the taping myself before returning items. It was a very uncomfortable experience.

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