The UPS Store

Reviews

• MM

  My Mymy

  Sep 30, 2026
  1.0
  Stopped by to do return for amazon. A lady with a purple shirt assisted me today at 10:38. She asked if I wanted to pay for the printing of the label which was fine with me. Since I never had to do that before I was asking if that’s something all UPS do or just this store. I don’t know if this lady was new, she backed up and looked confused and looking away like she didn’t want eye contact. Found it odd so one of the other associates replied for her. A middle aged man with glasses. He repeated what the lady previously said that the store charges for printing, like I didn’t understand the lady in the first place. The man sounded defensive and irritated as if I didn’t want to pay. I lifted my hands to interrupt and said I will happily pay, I am asking a completely different question. I asked if all UPS stores charges upfront or just this location to which the guy said it depends on that specific store. Customers service definitely needs improvement, and if an associate feels uncomfortable with customer service, perhaps something else would be a better fit for her where she can be comfortable. Listening carefully of what is being asked by the customer will lead to better ability to answer the question. Last time I will ever be here. And no, I didn’t look at their name tags. Seems like I am not the only who had a bad experience.
• TH

  Tom Hanson

  Sep 29, 2026
  5.0
  The Southlake UPS store has the best service by far!! Amy is an associate that is a true example service that goes above and beyond. She has helped me with many transactions. I have watched as she works with guests and she consistently shows grace, knowledge and efficiency that make each transaction smooth and quick. This is my go to spot for shipping/ returns! Highly recommend!!
• SJ

  Summer Jowers

  Sep 29, 2026
  5.0
  I go into UPS almost daily for easy returns, and the staff has always been so accommodating, helpful, and in a good mood! I also own a run club, so I’m constantly mailing out packages medals, T-shirts, bulk orders, you name it. Amy has been especially amazing! There have been times when I’ve brought in 30+ individual packages that all needed to be mailed separately, and she has always been incredibly patient and helpful. Most recently, I had a larger order to get out, and instead of making me stand there and wait while everything was processed, Amy offered to take care of it and call me when she was ready to take my payment. That kind of customer service makes a huge difference, especially when you’re running a business and constantly on the go. I’ve always had a great experience with this location and its staff. I also believe one experience shouldn’t define an entire business or team. Everyone has an off day, and I personally wouldn’t let one interaction outweigh all of the positive experiences I’ve consistently had here. Thank you, Amy and the UPS team, for always taking care of me and being patient with all of my run club packages!
• TR

  Taslim Reza

  Sep 25, 2026
  2.0
  Terrible customer service. I came in to drop off some returns, and the employee assisting me, Amy, was extremely hostile and unprofessional. She refused basic assistance with securing my package and instead aggressively pushed me to purchase unnecessary boxes and tape. Her attitude was confrontational, dismissive, and completely unwelcoming. I strongly recommend finding another UPS location to avoid an unpleasant experience. In response to the owner’s reply: Silent security footage does not capture verbal hostility or an unwelcoming attitude. The owner confirmed my point: I had to walk all the way back to my vehicle to get my own tape precisely because the employee refused basic assistance and instead attempted an aggressive upsell. The fact that I didn't spend money on overpriced supplies doesn't excuse poor customer service. Hostility and dismissiveness have no place in customer service, regardless of whether a purchase is made. I stand by my review and still advise others to use a different location.
• MD

  maitrik desai

  Jul 15, 2026
  1.0
  Rude customer service. They charged me $ to get a quote. 🤣 I didnt come in being rude…i asked to weigh the package and get a quote. If it was better price from ur end i would have let u shipped instead of buying my own label. I bought the label after you gave me a quote. I didnt have one ready to go. Aziz you said i already had a label? You know ur not telling the truth. I got the label after you gave me a quote. Of which you couldnt even give me a number. All you said was “its more”. Also if i came in being rude you should have kicked me out then and there. Not begged for $5 to help your struggling business. Manager/Owner Aziz said to me that asking for a quote is like going to McDonald’s and asking to taste the french fries and then not purchasing any. Well mr manager/owner i didnt ask you for a free sample or ship my products for free. I asked you for a quote. Which is like asking mcdonalds the price of the fries. But i gave you ur $5 anyways bc seems like u need it more then me bc clearly ur store is not doing so well due to your customer service/reviews, rude behavior and rude customer reps you have working there. I mean i understand they have to put up with a man like you. P.S. you were trying to be wise but i didnt want to argue back with you bc i was with my little cousin and wanted to set a better example.

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