Staples

Reviews

• LH

  Lindsey Hallock

  5 days ago
  1.0
  Their printing and marketing team really dropped the ball on my two print jobs. One order was complete 24hrs after it was suppose to be. That was after being told it would be completed at one time, being told it would take an hour more, and then waiting in the store for an hour longer. and the second order I simply had to wait in store 45minutes for them to complete.
• TT

  TCB

  Oct 4, 2026
  1.0
  Another Update Since I’m Just Waiting Around: it’s been over 40min and the man’s name is Joseph. This entire situation just totally annoyed me and defeated the purpose of having the convenient option of doing a print and pick up order. Will continue to go to CVS as I have been. Same quality, more affordable, better customer service with MUCH faster service. Smh.. and not a single apology or ounce of feeling like they actually cared that they inconvenienced me. Update:: I come into get my items.. and see him angrily throw them in the trash.. it looks as if they printed on full sheet instead of flyers size double sided.. SMH! Still in wait, patiently impatient, not worth making a fuss. They’re clearly overwhelmed.. 😒 Writing this as I sit in the car waiting for my order.. I placed an order at 9:00 AM online, and the system stated it would be ready by 5:30 PM. I arrived at the store at 5:00 PM since I hadn't received any notification all day. When I walked in, there was a gentlemen in front of me whose order wasn't ready either, so I had to wait for five minutes before I went and shopped around the store until I saw that he was finished. As soon as I saw him finish, I walked over. When I walked up to the table, the female employee didn't greet me or anything. I let her know, "Hi, I have a pick up." She automatically said, "I heard they came out darker," and I just looked at her. It was awkward so I said, "My items?" because I was confused since she doesn't know who I am—I hadn't given her my name, order number, or had any conversation yet. She asked, "Are you here for pictures?" I said, "No, I'm here for flyers," and she was like, "Oh, it must be the wrong person." In my head, I'm automatically thinking all Black people don't look alike, because clearly she saw the photos and just assumed that they belonged to me because I'm Black. Then the next guy behind the counter walked up and he also said the same thing, assuming what she assumed before even taking my name or asking what my order was. I had to tell them: "No, I’m here for flyers. Do you need my name?” Because how about we start with that? Don’t just assume because you see someone walk up and they’re black, or you spoke to someone prior on the phone and they were black, or you see photos and they're black, that I’m that person. It’s rude and it’s disrespectful. On top of that, my order wasn't ready. I saw him on the computer going to the back to print out my items. He came back and said it’ll be a few minutes, just super nonchalant. I said, "Well, can you tell me exactly how many a few minutes is?" and he goes, "maybe 10 minutes." Like!??? I had some items in my hand and said, "Can I pay for my items here along with my flyers?" He says, "No, you have to go to the front." I said, "OK, so when I'm checking out for my flyers, will I have to go to the front for that also?"—asking because there was a line at the front since there’s only one person working the checkout and another person just standing around. To make matters worse, based on the conversations they were having, it appeared they were family members, and there was even a small child in the printing area. While I understand bringing a child to work if you're self-employed, working at a corporate company like Staples this way is completely unprofessional. The printing area was a mess, complete disorganization, disrespectful behavior, and flat out profiling. I definitely won't be back to this location.
• SS

  SNK

  Sep 30, 2026
  1.0
  Pathetic customer service. Extremely rude man I spoke to but then this lady Brittanie was awesome and took care of me
• SS

  Samiam

  Sep 29, 2026
  1.0
  We came to this location to buy office chairs, desks, printers/copiers, office supplies to set up our new business office we just rented. Boyfriend was in back picking out everything. I went to Amazon drop off line to return one package. I was the only one in line. Staff is told by upper management to check customers out first, because Amazon is a free service. All Amazon return people must wait until ALL customers are checked. They will stop, leave you standing there to check out a customer that walks ups. It took 18mins before staff took my return. We left the store without buying anything after that. That's 18mins of time wasted not being able to help boyfriend shop for stuff we needed. We went to another store.
• CR

  Cynthia Ruiz

  Sep 9, 2026
  5.0
  Jadyn at the printing center is amazing! Our work printer broke and had to send a ton of documents. I asked if by any chance they could have them ready sooner rather than later and she absolutely delivered. Her older coworker working with her at 12:30 was super rude and did not want to help me at all and actually told her to skip me. I wish I knew her name but at the end Jadyn made my experience wonderful by offering me help!