The UPS Store

Reviews

• AP

  Aakanksha Patel

  6 days ago
  5.0
  I want to give a huge thank you to UPS for going above and beyond with a last-minute, rush order. Not only did they fulfill the order on time, but they also took the extra time to carefully organize all of the flyer copies. That attention to detail and commitment to getting everything done right made a stressful last-minute situation so much easier. Truly appreciate the great service and dedication!
• BL

  Bill Lee

  Aug 17, 2026
  5.0
  Kenny gave me above and beyond customer service today. If everyone treated each other the way Kenny treated me today, the world would be a far better place.
• KM

  K M

  Aug 8, 2026
  1.0
  This afternoon, I contacted UPS regarding a package I recently ordered that was delivered to this address where I previously had a P.O. Box for years. Since I have since moved about an hour away, I called to discuss my options for retrieving the package. During the call, I spoke with a woman named Amy, who informed me that I would be required to pay an additional $5 fee to pick up the package. Considering I have already paid for my package & shipping, I find it disappointing to be charged an extra fee simply to pick up my package. This level of customer service is extremely frustrating, especially given the current economy. Edit to UPS Response: I understand the distinction between UPS shipping charges and The UPS Store’s independently owned location. However, that wasn’t really the point of my feedback. I understand that you have a policy for non mailbox holders, and apparently that policy is to charge someone $5 to retrieve a package that was already delivered to your location. My concern is the customer service experience surrounding that policy, especially considering I was a former loyal mailbox customer for YEARS and the package was addressed there based on an address I had previously been authorized to use. I appreciate the explanation, but I’m not sure how charging a former customer an additional $5 to pick up their own package is supposed to feel like anything other than an unnecessary fee. At the very least, I would have appreciated a little more consideration for the circumstances rather than simply being told, “pay $5.” I understand you have policies. I also have the right to think the policy is ridiculous.
• JD

  Juliann Davis

  Jul 28, 2026
  5.0
  Absolutely fabulous service. Aimee (manager) was extremely professional, friendly and so very helpful to me today. She helped me send some important documents to the UPS email that I needed to have printed out (I had no clue how to do this). She also notarized an important document. Highly recommend this UPS location, everyone who works there is very nice and so helpful!!!
• LM

  L M

  Jul 20, 2026
  1.0
  Walked in behind a nice woman who I held the door for and she had smiled, said thank you. Her energy drastically changed when she came in contact with Kenny. This guy literally was rude as you immediately knew it but lol how he tried to play it all on her as if she were the culprit-Blew me away. She called him out stating “ how he was being so unprofessional“ I admit, I am happy she did. Guy Clearly did not want to be there he dreaded when she was next in line and you can see how things shifted. She was giving him back the energy he was giving her and that’s when it seemed to be a problem for him. This guy literally tried to argue with her unbelievable man. what surprise me is, he started to raise his voice at her and she looked at him and she said I’m gonna need you to take it down a notch. This place used to be filled with the nicest people.Not anymore.