Question 1

What type of material do you use?

Accepted Answer

We only use 3M wrap materials. While we offer a one year warranty on our materials, 3M has an extended warranty. A link to 3M's pdf for more information on this can be provided.

Question 2

What if I have an existing wrap?

Accepted Answer

Removal can be very tricky and varies from customer to customer depending on:
How long has it been on?
Did the installer use a ton of extra adhesive?
What kind of material was used?

Because of all of these factors, we charge an hourly removal rate of $95/man-hour or a discount rate of $75/manhour when paired with the purchase of new graphics.  We do not estimate this cost but we believe in the integrity of the hourly rate and will charge honestly and accordingly.

Question 3

How long will the wrap last?

Accepted Answer

Anytime a wrap or graphics are applied to a vehicle with our premium 3M material we expect a customer should anticipate at least 4-5 years of use if the graphics receive proper care during their life.

Proper care is defined as:
HAND WASHING: once a month or more, no automated car washes or high-pressure water as that could catch a seam or edge of the graphic and rip or peel. You can even wax-wrapped vehicles. (You may want to stay away from cut vinyl decals when waxing.)
PARKING YOUR VEHICLE INSIDE OR OUT OF THE SUN WHEN POSSIBLE: If it is parked in the same space every day consider backing in to rotate the vehicle every once in a while so one side is not more exposed to the sun than another.
ADDRESS ANY ISSUES WITH THE MATERIAL: as soon as they are noticed. IE lifting, peeling, bubbling. While not desired, sometimes these things do happen and can normally be fixed quickly and painlessly when they are not ignored. We do offer a one-year warranty on material defects and installation. If you purchase materials only through us and arrange the installation with your own installer, we can only warranty material defects in that year, not installation defects.

Question 4

How long does the process take?

Accepted Answer

We guarantee a quote and proof within 24 business hours if we have the year, make, model, and straight-on photos of your vehicle.  In most instances, we can give you a pretty good guesstimate over the phone with the year, make, and model but need those photos to dial it in.

Design times vary from customer to customer but we have a lot of success with getting design approvals within 10 business days.

Once a design is approved we can usually get the labor scheduled within 7-10 business days.

The scope of work and vehicle will determine actually installation time, but 2 business days on any vehicle having a full wrap applied is a good timeline to expect.  Partial wraps and decals should take less.

Question 5

Can I wrap a vehicle with bad paint in place of painting?

Accepted Answer

No.

We get a lot of calls about this as people sometimes think wrapping is an alternative to painting, but the surface the vinyl is being applied to must be in good condition for the wrap to adhere properly and last the full life expectancy.

So, what does “bad paint” encompass? Bad paint is considered to be chipping paint, paint that shows the clear coat peeling, or when rust is present. This is especially apparent in Chevy vans up to 2012 +/- and other times in repainted vehicles.

Why is this a problem? When installing a wrap, the panels are often repositioned or “popped” off of the vehicle after the adhesive side is exposed to the paint. If the paint or surface is deteriorated it may stick to the back of the vinyl, removing it from the vehicle and perhaps rendering that vinyl panel useless and in need of replacement at the customer's expense.

We are not responsible for paint damage to a vehicle during installation and it is the customer’s responsibility to purchase the new materials if necessary. We also do not warranty materials if they are applied to a vehicle with known bad paint or if a defect in the wrap after installation is deemed to be due to poor paint quality.

Question 6

What is perf (perforated vinyl)?

Accepted Answer

If the design passes over areas of the vehicle that have windows and the driver desires to be able to continue to see through and use those windows we would recommend perforated material.

Perforated material is vinyl with little holes punched in it so that you can see through. We only expect perforated vinyl to last about one to two years as it tends to fade and become brittle, sometimes peeling up from the edges. We aren’t big fans of it, but sometimes it is the only option.

Living in a world with backup cameras, some people choose to leave the opaque material on windows to keep people from seeing into the van if they are hauling expensive equipment.

Question 7

What if I'm in an accident?

Accepted Answer

First, we hope everyone is OK!  But accidents do happen. If you have an accident we are going to ask how much of the wrap will need to be repaired and additionally how much of that is going to be removed by the body shop during their repair process.

If you are in need of a rear panel, fender, or any single piece of your wrap we can only assist if we were the original printer.  Because our files may vary slightly from another printer in size and color we can only produce partial repairs for those who originally purchased the graphics in question from us.  If you need an entire section replaced (Ie a whole driver side, rear, hood, etc) and we were not the original printer we would count on you to provide usable art for print.

Another noteworthy item is if a wrap has been on more than a year and a new panel is placed next to an old you should expect to see a color difference, albeit small, from new print vs. old print

Question 8

How much is the design?

Accepted Answer

Design for vehicle decals, partials, and full wraps is an inclusive service we offer.  This free design includes three revisions at no charge and we are usually very successful in accomplishing this when we get the proper "homework" from you.  (For more info on "homework" please see WHAT DO I NEED TO GET STARTED FAQ below. Any additional design or proofs beyond the included three is billed at $85/hour and due in advance.

Question 9

What do I need to get started?

Accepted Answer

Below is the Checklist we ask from our customers so we're best able to get the free design done in that 3 revisions window
Vector Format Logo (AI, EPS, PDF) *

Samples of any graphic designs you have seen and like or dislike Phone/Web/LIC numbers or other company specific information desired

Specify any social media icons or info to be displayed Tagline for Wrap (if applicable) Bullet Points (If applicable) High Resolution Photos or Graphic Elements (if applicable) ** Specify any specific color requirements Specify any specific fonts

*We can assist with logo design if necessary but this will be billed as its own service.

**If the final design includes any stock photos or design elements that require purchase to complete that will be billed as a separate line item and you will be advised before Vixen Vehicle Graphics makes the final purchase.

Design/Art is the property of Vixen Vehicle Graphics and is not authorized to be taken to another company, duplicated by another company, produced/printed by another company unless otherwise discussed in writing between Vixen Vehicle Graphics and customer.

Question 10

Can I get a copy of my art files?

Accepted Answer

Design/Art is the property of Vixen Vehicle Graphics and is not authorized to be taken to another company, duplicated by another company, produced/printed by another company unless otherwise discussed in writing between Vixen Vehicle Graphics and customer.  Vixen Vehicle Graphics owns the rights to their source files.  These files are not available to our customer's by default but may be available for purchase but at the discretion of Vixen Vehicle Graphics.

Question 11

What type of materials does Vixen Vehicle Graphics use for wraps?

Accepted Answer

We use only 3M wrap materials and offer a one-year warranty on our materials. 3M also provides an extended warranty for their products.

Question 12

How long should I expect a vehicle wrap to last with proper care?

Accepted Answer

With proper care, including hand washing regularly and avoiding automated car washes, wraps using our premium 3M materials should last at least 4-5 years.

Question 13

Can Vixen Vehicle Graphics wrap a vehicle with bad or peeling paint instead of painting?

Accepted Answer

No, the vehicle surface must be in good condition for vinyl to adhere properly. Bad paint like chipping or peeling clear coat will impair wrap durability and may cause damage.

Question 14

What is perforated vinyl (perf) and when is it recommended?

Accepted Answer

Perforated vinyl is a material with tiny holes allowing visibility through vehicle windows while maintaining the wrap design. It's recommended when the driver wants to see through wrapped windows, though it typically lasts 1-2 years.

Question 15

What are the business hours for Vixen Vehicle Graphics?

Accepted Answer

We are open Monday through Friday from 7:30 AM to 3:30 PM. We are closed on Saturdays, Sundays, and major holidays.

Question 16

What payment options does Vixen Vehicle Graphics accept?

Accepted Answer

We accept American Express, Cash, Check, Discover, MasterCard, and Visa payment methods.

Question 17

Where is Vixen Vehicle Graphics located?

Accepted Answer

Our location is 12057 Starcrest Drive, San Antonio, TX 78247, USA.

Question 18

What nearby businesses could I visit before or after my appointment at Vixen Vehicle Graphics?

Accepted Answer

Nearby businesses include STX Medical Supply for medical equipment, Accurate Pest Control for building supplies, and L & M Glass Company specializing in automotive windows, which might be useful depending on your needs.

Question 19

Are there other graphic design or printing services near Vixen Vehicle Graphics?

Accepted Answer

Yes, AlphaGraphics is nearby offering printing and sign-making services, useful if you need additional graphic design or commercial printing support.

Question 20

How can the nearby businesses around Vixen Vehicle Graphics help customers?

Accepted Answer

Customers can visit nearby specialty businesses like Alltech Restoration for damage repair services or Westerly Air for HVAC needs, making it convenient to address multiple business needs in one area.

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