The UPS Store

Reviews

• AA

  Andres

  5 days ago
  5.0
  Gerald & Moe are amazing, these gentlemen are professional, courteous, and very helpful in supporting all of your UPS needs; there’s a reason I only go to this location it’s because they can get the job done quickly and without any headaches!!! 5 stars ⭐️
• JR

  Jobina Rico

  May 7, 2026
  5.0
  Veronica and Moe were so awesome!!! They were both so kind and helpful! Moe helped me tape up my box and showed me how to do it if I wanted to , by also stated he could do it for me. He even went to the extent of doing it himself while he showed me. (This was my first time ever returning something to a vendor at The USPS store.. and it was the store off of Bulverde Road and Loop 1604!) He was so kind and so patient. I wish other laces had more employees like these too!! Going above and beyond with their service to others. It’s so rare to find people like this anymore . Thank you Moe and Veronica! If I could give you two 10 Stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I totally would!!!! You guys are awesome!!! Thank you UPS!!!
• JM

  Jamie McCulloch

  May 7, 2026
  5.0
  Moe was very kind, personable, and helpful! I am very happy to have met him as my ease of using this facility has always been there, but the warmth of Moe’s kind heart and interest in people made all the difference for me today.
• TT

  Tatiana Trevino

  May 5, 2026
  5.0
  Moe was extremely helpful! I accidentally brought a return that was supposed to go to USPS and I'm sure like a lot of us, we get UPS, USPS, and FedEx mixed up. Luckily they had a courtesy USPS drop off, Moe was quick to resolve my issue. All I had to do was email my label and paid $2.25, definitely worth my time, I didn't have to go anywhere else! How convenient! It saved me another dreadful trip to the post office. They all work so fast and efficient and have such great customer service. I also ended up signing up for the year mailbox, and got 3 months free! Veronica was so sweet and friendly as well.
• JP

  Josh Paulson

  Apr 29, 2026
  1.0
  So, I’m not one to rant, but I have not had luck with this store. It went back and forth being sent from the UPS store to UPS, back to the store. I sent an old Apple Watch around Christmas, to my cousin, in Wisconsin. After expected delivery date, the package had never been delivered, but decided to give things a few days to see if the holidays messed things up. I had personally lost the tracking number, so I went over to the ups store I shipped with. I got the tracking number and proceeded to look the package up. On 01/05 damage was reported: “all merchandise is missing and empty carton was discarded. UPS will notify the sender.” I never heard anything. Due to this, I had my The UPS Store make a claim for me. This claim was quickly closed saying “your investigation has been closed with proof of delivery.” How is there proof of delivery when it was damaged and never delivered? So, back over to the ups store, where I was told the store had changed ownership, and I needed to contact UPS directly. So, off I went to sit on hold, and finally got through to someone where I was able to start a different claim and was given instructions on how to do so. I went to attempt this, and I was given an error message. I proceeded to send an email to the email address I was told to email. I never heard back, so I attempted to follow up, still nothing. I then sent emails to other addresses, but I again never heard back. I then contacted ups through Facebook messenger, and finally got through. Going back and forth, this person told me the UPS store needed to handle this and contact the store directly. WHY WAS THIS NOT TOLD TO ME BEFORE!!? Back to the UPS store, where I tell the new owner he needs to reach out to UPS directly to handle this claim. His response, “I will reach out to the old owner, but I believe he is out of the country.” I again respond saying, “I was told you need to contact UPS directly.” The owner then told me the exact same thing. I come back to message UPS on messenger and explain the situation, and this is the response: “As per our contractual agreement with The UPS Store and their stipulations, we exclusively manage claims through The UPS Store since they have covered the service using their account. Please stay in contact with The UPS Store for any assistance. -Eduardo.” Throughout the claim process, it said “sender would be contacted.” Never once was I called, texted, or emailed. All in all, worst experience ever. This has been 4 months, and I’m just looking to collect the insurance on the package, and the whole situation has been misguided, miscommunicated, and is garbage. Shipping is a difficult business, and packages get lost, broken, etc., but follow through on your obligations as a company.

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