The Computer Shop

Reviews

• JE

  Jordan Escobedo

  Aug 9, 2026
  1.0
  TL;DR: They misdiagnosed the issue, tried to double charge me after a month and a half when they found the actual issue, and somehow even DAMAGED my PC while working on it. What should have been a quick and simple diagnostic turned into a month and a half ordeal due to the technician misdiagnosing my issue and sending me on a wild goose chase getting my motherboard replaced under warranty when it was actually an issue with the CPU (which he didn't realize because he admitted to never testing for CPU issues during the first diagnostic; apparently he didn't feel like ordering a spare CPU to test). Shockingly, the technician actually tried to convince me I should have to pay the diagnostic fee twice since he had to look at the PC again after swapping the motherboard didn't fix the issue, only to then figure out it was actually a CPU issue. He eventually relented after I said I wouldn't leave a good review if he tried to double charge me and I thought that would be the end of the ordeal, but upon picking up my PC I noticed they had dented the heat sink on my graphics card. The technician denied all responsibility, saying "I don't remember doing that"... So I emailed the owner of the store with before and after pictures showing the damage and he was completely unapologetic, dismissing all responsibility as well. Interestingly, the shop makes you sign a document stating that they are not responsible for any damage to your pc when it's in their possession, likely because of issues like this. After what they put me through, I would NOT recommend trusting them with your valuable PC.
• LZ

  Lawrence Zertuche

  Jun 16, 2026
  5.0
  Excellent service and very professional from desk office personnel to IT technician explaining in layman terms of issue why my desktop computer kept freezing. Price was reasonable to get fix as I was trying to avoid purchasing new PC. Great job guys and keep up the good work and will definitely recommend to anyone who needs pc work.
• FF

  Fyuzn

  May 5, 2026
  1.0
  I brought my PC in for repairs and spent about 2 months working with this shop. Communication was good throughout, and the staff were professional and respectful. I made it clear that I was open to whatever it took to fix the issue—even if that meant replacing major components like the GPU or CPU. However, despite paying around $400, the problem was never resolved. After getting the system back, I was eventually able to diagnose and fix it myself. I appreciate their effort and professionalism, but based on my experience, they weren’t able to effectively fix the issue I brought in.
• BJ

  Bruce Jordan

  Apr 23, 2026
  5.0
  Excellent customer service! Ricky is computer whiz. Very fast response time. Would highly recommend
• SL

  Steven Loredo

  Apr 21, 2026
  5.0
  Team was awesome, I came to retrieve my PC on Friday right before it closed, they allowed me to do a full test (allowing me to open up steam and launch a game) giving me peace of mind! Worth the time and money