Primo Brands Delivery

Reviews

• EY

  Elisha Ybarra

  Feb 27, 2026
  2.0
  Delivery service is horrible you’d think as a pregnant woman they would help but but no they scurry and leave faster than a cockroach
• NN

  NM

  Jan 26, 2026
  1.0
  Opened account with owner acknowledgement, the account was under an unknown name, delivery leaves everything outside even when someone is in the office, missing items when delivered. I would not recommend, 78238 area.
• CM

  Colleen Medina

  Dec 16, 2025
  1.0
  I am not one to leave reviews but I am so baffled by the poor level of service I want to warn others. If I could give a 1/2 star I would. I was using Ready Fresh as my water delivery provider, they were great never had issues. They soon merged with Primo Water and everything went down hill from there. Never got consistent deliveries was told it was going to be delivered on xxx date by xxx time. Then nothing no cancellations no information on when my water I already paid for would be delivered it was frustrating. Then my dates would get moved because there was not enough ppl in my area ordering water. At first they apologized because they merged and they were trying to figure it out. Then it was well we don’t know how many drivers we will have then they blamed it on me having an old credit card listed on the account though a new card was listed and made as primary (there was no way to remove the old card from the app). Called spoke to multiple ppl on the phone and over chat. The once local service was outsourced. Prices for water and deliver also went up.
• RM

  Rosangelica Morales

  Jul 16, 2022
  5.0
  Joel was awesome! This service is definitely worth the price! I’m so happy they go door to door to let us know about this awesome service!
• NC

  Nichole Coleman

  Jan 19, 2021
  5.0
  Love this company! The guys who deliver are always prompt and friendly. I really like that they send text reminders that they are coming so I can remember to leave the empty bottles out. No earthly idea why someone would give this company a bad review, maybe they live in a different area and their guys aren't as good? (I live in Boerne)