The UPS Store

Reviews

• SF

  Sam Frost

  Jun 26, 2026
  5.0
  I told Roxanne that if there were 6 stars I'd give them. I came in yesterday exhausted and in a tricky situation needing to ship something that the other place wasn't able (or willing) to. It was larger than UPS accommodates, but Roxanne didn't leave me high and dry. She quickly offered an alternate solution and managed the process from beginning to end leaving me with the confidence that it would be taken care of. I'd trust her with any important delivery projects in the future. She and her team had such a positive and energetic "can do" attitude that is refreshing to see. I don't have a lot of experience with UPS and I understand that the stores are private franchises, but she's a glowing example of competence and personalization in what I've found to be a very sterile and transactional business sector. Thank you Roxanne!
• LR

  Lucius Randolph

  Jun 25, 2026
  5.0
  Roxanne was the best when I saw her she light the store and me and I felt her happy nice vibe and she did help me with a great smile and service y'all have a great wonderful worker there
• JB

  Johnny Blaze

  Jun 17, 2026
  1.0
  I just went in to ship some boxes, I believe the thing at the counter (i say thing because of how rude she was) named Roxanne i believe said hi. Once I got to the counter and began the transaction she told me in a very rude Firm voice I had the wrong boxes. She then just stated at me and rolled her eyes once I said I didnt understand. After that she then tried to sell me an overpriced box that was way larger than I needed. I relented and bought the box as she was belittling me saying I didnt understand boxes because I dont work with them, that's no at all how you treat a customer. Once I saw the final price I gave a jokingly "that's pricey" response as it seemed very high. She once again attacked me with her words and glaring at me, I definitely wont be coming back to this store and warning anyone that needs to deliver something not to use this store. Roxanne has horrific customer service and hopefully she doesn't do that to everyone, though I doubt that.
• GM

  Graham Marshall

  Jun 13, 2026
  5.0
  I recently stopped by to return an Amazon package, and this blonde employee, I think her name was Katie, made the whole process quick and easy. She was friendly from the moment I walked in and got me taken care of in just a few minutes. Even though the store was busy, she stayed professional and had a great attitude. Customer service like that really stands out these days. I appreciate how helpful and efficient she was, and I'll definitely continue using this UPS Store for my returns and shipping needs.
• AD

  Amanda Donley

  Jun 8, 2026
  1.0
  A petite young with blonde hair helping. Very unpleasant person. I asked for some tape and she intentionally avoided my question, proceeded to give me a return slip. Then my husband asked her for some tape since I think he thought she didn't hear me, and she yelled, "I got it! You can just leave the box here." I also did notice how she told a white person hi, but didn't welcome us with the same entrance. I think this may go beyond lessons in customer service but please UPS do better. I've never been treated that way here. Ever.