The UPS Store

Reviews

• RR

  Renee Rougeau,Realtor

  4 days ago
  5.0
  Excellent experience at The UPS Store! I stopped in to return an Amazon package, and even though there was a line when I arrived, it moved surprisingly fast thanks to the efficient and professional staff. The customer service was outstanding. Everyone was friendly, organized, and knowledgeable, making the entire Amazon return process quick and hassle-free. They kept the line moving while still taking the time to provide excellent service to every customer. If you’re looking for a UPS Store with fast service, easy Amazon returns, professional shipping services, package drop-off, printing, mailbox services, or friendly customer service, I highly recommend this location. It’s refreshing to find a business that is both efficient and genuinely focused on customer satisfaction. I’ll definitely be returning for future shipping, mailing, printing, and Amazon returns. Highly recommend this UPS Store to anyone looking for a fast, reliable, and professional shipping center.
• RP

  Rosabel Perez

  6 days ago
  5.0
  A. Patel and his team at the UPS Store in Rosenberg are absolutely outstanding! Every time I visit, they are professional, friendly, and genuinely committed to providing excellent customer service. A. Patel always goes above and beyond to help his customers, taking the time to answer questions and make sure everything is handled correctly. It's refreshing to do business with someone who truly cares about the people he serves. His staff is just as courteous, knowledgeable, and helpful, creating a welcoming experience every time. If you're looking for reliable, efficient, and exceptional service, I highly recommend A. Patel and the entire team at the UPS Store in Rosenberg, TX. They have definitely earned my trust and my continued business!
• SJ

  shahid jaffarali

  Jun 26, 2026
  5.0
  Absolutely outstanding service at this UPS location. The staff is consistently professional, efficient, and knowledgeable. Every time I walk in, they greet me with a positive attitude and handle my packages with care. They move quickly, keep the line organized, and make sure every shipment is labeled correctly
• SL

  Soledad Lopez

  Jun 10, 2026
  5.0
  Dear Store Manager / Customer Service Team, I am writing to share feedback regarding a highly disappointing experience at your store on June 10th. As a long-time, quiet customer who visits frequently, I have always experienced wonderful service from your team. However, I recently had a very upsetting interaction with one of your employees, a female staff member with very long hair. Mind you I recently had hip surgery, I use a cane and had a long day of physical therapy so I just wanted to get in and out like i normally do.. When I approached her for two returns, she was immediately short with me and spoke to me in a highly condescending manner. She rudely demanded that I lay my phone flat so she can scan it. When I asked her to stop being rude, she became hostile, telling me to scan the items myself trying to give me the scanner because I told her she was rude. I politely reminded her that I did nothing to warrant this treatment and just wanted to complete my transaction. Even as I left the store, she continued to make negative remarks about me in front of other customers. I understand that retail can be difficult, but I did not cause her bad mood, and customers should not be subjected to hostile behavior. I have witnessed this employee speak negatively about and to customers on multiple occasions. I am bringing this to your attention because I want to ensure other customers are not treated this way. Because of this incident, I will be having my husband handle my returns and shopping at this location moving forward. Please address this with the employee. I will be sending a letter to someone higher up as well about this situation at this location. Thank you for your time and your commitment to great customer service. ******"Updating my review to 5 stars. The owner responded quickly to my feedback fixed the issue immediately. Fantastic support and a business that truly cares about its customers."
• BM

  Britany Munoz

  Jun 9, 2026
  1.0
  My mom went to return a package and I told her they could help her there but apparently not. The fist thing they said was that she needed to print the ticket or wtv it’s call to put it on the box with tape which is crazy because don’t they do that there well I guess I was wrong she went to Office Depot which is across the street and she bought the tape too she did what they told her to do and when she went back they said no that she needed another box to put it in and put the ticket on top w tape and I asked him I was on the phone if he could sell her one and why he don’t said that the first time she was there asking for help plus don’t this store have all these stuff already and while I was on the phone they were helping everybody else in the store and I told her to leave and go to FedEx instead. I don’t know about packages beaded does she but I believe she did a good job. Or just go to the post office they gonna help you way better over there

Frequently Asked Questions About The UPS Store