United States Postal Service

Reviews

• LV

  Letícia Vitória

  Sep 10, 2026
  1.0
  I am expecting an important document, and according to the tracking information, it was marked as delivered. However, we checked the security cameras during the exact delivery window indicated in the tracking, and nothing was actually delivered. I submitted a “Missing Mail” request through the website and also tried to seek help in person. I spoke with the supervisors, but unfortunately, I did not receive proactive support to investigate this internally — for example, checking with the delivery truck or the person responsible for deliveries in this area. Because of this, I am experiencing both financial loss and a significant amount of wasted time.
• BO

  buddy Onfront

  Sep 4, 2026
  1.0
  USPS Sales Executive named George at the Counter is very harsh and Rude. I was checking options to send parcel for Cancer DONATION purpose at low rates. He keeps frustrating and replying arrogant way.
• CC

  Chris

  Aug 21, 2026
  3.0
  The staff was friendly and patient at least, but the finger print readers are an old and ineffective technology. Also, better training needs to be given for them, since the staff member didn’t seem to understand that the error code with a red exclamation mark just indicated a connection issue, not a rejection of the fingerprints. So long as the fingerprints are green, it should work. I paid even though she said it might be rejected and within half an hour I had a successful result from the FBI. This electronic option saved me over two weeks of waiting. I really am thankful she was patient and let me try so many times.
• LL

  Libra

  Aug 10, 2026
  1.0
  I had the absolute pleasure of experiencing USPS "Priority" Mail for an important immigration document. If by "priority" they mean a two to three week delay and a mandatory treasure hunt, then they nailed it. After my missing package ticket vanished into the digital void with zero updates, I decided to visit the local branch in person. There, I was greeted by an employee behind Dutch door who clearly treats customer service as a personal insult. She didn't just refuse to help; she delivered a masterclass in creative apathy. Without so much as looking at my tracking number, she confidently informed me that my mail might arrive in a month, two months, or maybe a year. I appreciate the precision. It’s truly inspiring to see someone hate their job with that level of dedication. If anyone ever wonders why people say the government shouldn't run a delivery service, just send them to this counter. A total masterpiece in operational collapse.
• AK

  Anna Kuriata

  Aug 8, 2026
  1.0
  My international delivery was marked at 9:26 AM as “return to sender – recipient unknown.” I did not receive any notifications prior to this update. I personally arrived at the USPS location around 2 PM on July 20th. The employee working that day did not check the status of my delivery, refused to look into what happened, and did not provide any explanation for why the package was sent back. By the way, the address was printed correctly and included complete contact information. When I arrived home later, there was a notice on my door stating that a delivery attempt had been made and I was “missed.” This raises a serious question: How is it possible that my online account shows the package was returned to sender at 9:26 AM, while the actual delivery attempt occurred around 2 PM? The following day, when I returned to the same USPS location, the same employee again refused to check my updated delivery notice. I was asked multiple times whether I “really” had a redelivery request, and the employee was unable or unwilling to verify it online. Issues with international deliveries have happened before, and it is unacceptable. It should not be easier for USPS to send back an international package- one that customers wait for more than a month- than to verify the correct address or contact the recipient. All address and contact information were filled out correctly. Before returning a package to another country, USPS should make every reasonable effort to reach the customer and complete the delivery.

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